Patient Financial Advocate

City of Hope; Virginia Beach (VA); On-site; USD 31,000 - 37,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Life Insurance

401(k)

Job summary

Virginia Oncology Associates in Virginia Beach is seeking a Patient Benefits Representative to support patient financial clearance and benefits coordination. In this full-time, in-person role you will collect insurance information, explain coverage, and help patients understand co-pays and cost estimates.

You will work closely with the billing team, obtain pre-authorizations, verify demographics, and stay current on financial aid programs.

Qualifications

• High school diploma or equivalent required.
• Minimum three (3) years pre-services coordinator experience required and two (2) years of patient benefits experience preferred.
• Proficiency with computer systems and Microsoft Office (Word and Excel)
• Demonstrated knowledge of CPT coding and HCPCS coding application.
• Must be able to verbally communicate clearly and utilize the appropriate and correct terminology.
• Must be willing to travel to all clinic locations as needed.

Responsibilities

• Obtain insurance coverage information and demographics prior to treatment and educate patients on coverage and out-of-pocket costs.
• Assess patient ability to meet expenses and discuss payment arrangements; educate on financial assistance.
• Complete Patient Cost Estimate form and route forms to billing; forward information for patient review and signature.
• Obtain insurance pre-authorization or referral codes prior to each treatment.
• Ensure patient co-pay amount is correctly entered into the system (or conveyed).
• Verify and update demographics and insurance coverage in the computer system per SOPs.
• Stay current on available financial aide; develop relationships with providers and obtain leads for aid programs.
• Adhere to confidentiality, HIPAA laws; maintain records and documentation; perform additional duties as requested.
• May travel between clinic locations as needed.

Skills

Computer skills

MS Word & Excel

CPT/HCPCS coding

Verbal communication

Travel readiness

Education

High school diploma or equivalent

Job description

Virginia Oncology Associates in Virginia Beach is seeking a Patient Benefits Representative to support patient financial clearance and benefits coordination. In this full-time, in-person role you will collect insurance information, explain coverage, and help patients understand co-pays and cost estimates.

You will work closely with the billing team, obtain pre-authorizations, verify demographics, and stay current on financial aid programs.