Patient Benefits Specialist - Oncology Care (In-Person)

US Oncology Network-wide Career Opportunities; Chesapeake (VA); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

M/D/V benefits

Life Insurance

401(k)

Job summary

Virginia Oncology Associates in Chesapeake seeks a Patient Benefits Representative to support our Chesapeake location. You will collect insurance information, explain benefits, co-pays, deductibles, and help patients understand their coverage and out-of-pocket costs before treatment.

You will assess patients’ ability to pay, discuss payment arrangements, and connect them with financial assistance programs. You will prepare cost estimate forms and coordinate with billing, ensuring accuracy and

Qualifications

• Minimum three (3) years pre-services coordinator experience required.
• Two (2) years patient benefits experience preferred.
• Proficiency with computer systems and Microsoft Office (Word and Excel).
• Demonstrated knowledge of CPT coding and HCPCS coding application.
• Must be able to verbally communicate clearly and utilize the appropriate and correct terminology.

Responsibilities

• Obtain insurance coverage information and educate patients on benefits, co-pays, deductibles, and out-of-pocket expenses before treatment.
• Assess patients' ability to meet expenses and discuss payment arrangements and financial assistance programs.
• Complete Patient Cost Estimate forms and coordinate with billing; forward information as needed.
• Obtain insurance pre-authorization or referral approval codes prior to each treatment.
• Ensure patient co-pay amount is correctly entered into the system.
• Verify and update demographics and insurance coverage in the system per SOPs.
• Develop relationships with financial aid providers to obtain leads for assistance programs.
• Maintain confidentiality per HIPAA and related laws and guidelines.
• Maintain updated manuals, logs, forms, and documentation.

Skills

Microsoft Office

CPT/HCPCS coding knowledge

Verbal communication

Education

High School Diploma or equivalent

Job description

Virginia Oncology Associates in Chesapeake seeks a Patient Benefits Representative to support our Chesapeake location. You will collect insurance information, explain benefits, co-pays, deductibles, and help patients understand their coverage and out-of-pocket costs before treatment.

You will assess patients’ ability to pay, discuss payment arrangements, and connect them with financial assistance programs. You will prepare cost estimate forms and coordinate with billing, ensuring accuracy and