Patient Financial Advocate

IO Management Company LLC; United States; Remote; USD 23,000 - 30,000; Full time

Job summary

IO Management Company LLC is seeking a Patient Financial Advocate to support patients with billing inquiries and outstanding balances. The role requires compassionate communication, accurate documentation, and adherence to privacy regulations.

Remote work is available, with a Monday-Thursday schedule and specific Pacific Time hours. The ideal candidate will have experience in medical billing or patient collections, strong customer service skills, and the ability to de-escalate sensitive

Qualifications

• High School Diploma or GED required.
• Experience in medical billing, patient collections, or healthcare revenue cycle preferred.
• Knowledge of medical billing terminology and patient responsibility desired.
• Strong communication and customer service skills required.
• Ability to handle sensitive financial conversations with empathy and professionalism.

Responsibilities

• Respond to billing inquiries and collect outstanding balances.
• Explain patient bills, claims processing, and payment options clearly and compassionately.
• Collaborate with medical assistants and clinic staff to resolve payment concerns.
• Negotiate payment arrangements while maintaining professionalism and empathy.
• Post payments and refunds accurately and timely; maintain account documentation.
• Ensure compliance with HIPAA, Privacy Act, and 42 CFR Part 2.
• Identify discrepancies and initiate corrections as needed.
• Meet productivity, quality, and customer service standards.

Skills

Communication

Customer Service

Empathy

De-escalation

HIPAA compliance

Education

High School Diploma or GED

Tools

EHR systems

Billing software

Microsoft Office

Job description

Description:

Compensation: $19:00/hr

Schedule: Monday - Thursday 8:30 AM - 6:00 PM PST, Friday 10:00 AM - 2:00 PM PST

Location: Remote (Alaska, Arizona, Arkansas, Florida, Idaho, Maryland, Montana, New Mexico, North Carolina, North Dakota, Oregon, Texas, Washington

About Us:

Ideal Option has been working on the front lines of the opioid epidemic since our first clinic opened in 2012. With more than 90 clinics across 11 states, we continuously strive to be the nation's leading provider of low-barrier evidence-based treatment for opioid use disorder. We are looking for a Patient Financial Advocate to join our growing team and help us in our vision to give back lives, reunite families, and heal communities that are suffering from the devastating effects of substance use disorder.

We value our patients and our employees! We treat our employees like we would want to be treated ourselves: with respect and compassion. Below are some specifics on what Ideal Option offers and the role.

The Role:

The Patient Financial Advocate (PFA) provides outstanding service to patients with billing inquiries. This role serves as a key liaison between patients and internal departments to resolve billing issues and collect outstanding balances. The ideal candidate is a quick learner who can follow documented training processes, creatively problem-solve when issues arise during patient interactions, and consistently provide compassionate, patient-centered care.

Additional responsibilities include:

• Connects with patients via clinic chats, phone, texting and email regarding outstanding balances to encourage and set-up personalized payment arrangements
• Educate patients on their financial responsibility, their bill and claims processing, payment options, and payment plans
• Partner with medical assistants to ensure patients and clinic staff receive prompt, thorough responses to their patient collections-related needs and inquiries
• Negotiate payment arrangements while maintaining empathy and professionalism
• Review, maintain, and manage patient alerts and accounts to ensure updated information in chart, accurate charges, payments, adjustments, and balances
• Generate and review patient statements and billing correspondence
• Serve as a patient advocate by addressing billing questions and concerns clearly and compassionately
• De-escalate difficult situations while maintaining a professional, respectful tone
• Identify billing discrepancies and initiate corrections as needed
• Post payments and refunds accurately and timely
• Maintain accurate documentation of all patient interactions and account activity
• Ensure compliance with HIPAA, the Privacy Act, and 42 CFR Part 2
• Meet productivity, quality, and customer service standards
• Other projects and duties as assigned

Requirements:

Minimum Requirements:

Required: High School Diploma or GED

Preferred:

• AA or 1--3 years of experience in medical billing, patient collections, or healthcare revenue cycle
• Knowledge of medical billing processes, insurance terminology, and patient responsibility
• Strong communication and customer service skills
• Ability to handle sensitive financial conversations with empathy and professionalism and to de-escalate situations promptly
• Proficiency in electronic health records (EHR) and billing systems
• Familiarity with Medicare, Medicaid, and commercial insurance plans
• Experience using personal computers, including Microsoft Office Suite, with the ability to multitask within internet browsers and electronic spreadsheets