Patient Financial Advocate

OrthoWest; Omaha (NE); On-site; USD 42,000 - 54,000; Full time

Job summary

OrthoNebraska is seeking a Financial Counselor to support the revenue cycle by providing timely financial information to patients and assisting with upfront estimates, financial assistance, and payment plans. The role requires 3+ years in a health care financial counseling setting and strong communication with patients and payors.

Hours are 40 per week, Monday through Friday, 8:00am to 4:30pm, with a focus on accuracy, privacy (HIPAA), and patient advocacy in a high-volume environment.

Qualifications

• Must manage time effectively in a fast-paced healthcare setting.
• Ability to communicate clearly and compassionately with patients.
• Capable of handling multiple tasks and interruptions without loss of accuracy.
• Ability to read payor contracts and understand deductible, coinsurance, and copays.

Responsibilities

• Serve as a patient advocate and coordinate with external parties to verify insurance coverage prior to service.
• Determine upfront estimate amounts, generate the upfront letter, and document in the patient account.
• Contact patients/guarantors to discuss pre-payment and financial responsibilities.
• Prepare and communicate Good Faith Estimates (GFEs) per policy for all OrthoNebraska locations.
• Assist with on-the-fly estimates upon request by patients or clinical teams.
• Collect payments for clinic and hospital visits using online payment applications.
• Assist with payment arrangements per policy and document outcomes.
• Review financial assistance applications and determine eligibility under policy.

Skills

Time management

Clear communication

Multitasking

Insurance terms

Education

High School Diploma or GED

Job description

OrthoNebraska is seeking a Financial Counselor to support the revenue cycle by providing timely financial information to patients and assisting with upfront estimates, financial assistance, and payment plans. The role requires 3+ years in a health care financial counseling setting and strong communication with patients and payors.

Hours are 40 per week, Monday through Friday, 8:00am to 4:30pm, with a focus on accuracy, privacy (HIPAA), and patient advocacy in a high-volume environment.