Patient Financial Advocate

Cottage Health; Goleta (CA); On-site; USD 52,000 - 78,000; Full time

Job summary

Cottage Health seeks a Patient Financial Advocate for its Single Billing Office to assist patients and leadership by addressing billing and insurance questions and concerns, including coordination of benefits. The role emphasizes clear communication, patient advocacy, and collaboration with hospital staff to ensure accurate billing and timely issue resolution.

Experience with medical billing, patient registration, and payer interactions is preferred to guide patients through complex coverage

Qualifications

• 2 years of medical billing and/or patient registration experience.
• Bachelor's Degree preferred.
• Basic MS Word, Outlook and Excel skills; 35 wpm typing speed.
• Medical Terminology, anatomy and physiology, ICD-10/CPT coding knowledge, EPIC experience preferred.

Responsibilities

• Engage with patients to address billing and insurance questions and concerns.
• Coordinate benefits and assist with payer communications.
• Support leadership in optimizing billing and registration processes.

Skills

MS Word

Outlook

Excel

Typing 35 wpm

Education

Bachelor's Degree

Tools

EPIC

ICD-10 coding

CPT coding

Medical Terminology

Anatomy & Physiology

Job description

Cottage Health seeks a Patient Financial Advocate for their CH Single Billing Office department responsible for supporting patients and leadership by engaging with patients in response to their questions and concerns surrounding billing and insurance, including coordination of benefits.

Qualifications

QUALIFICATIONS

All job qualifications listed indicate the minimum level necessary to perform this job proficiently.

Education

• Preferred: Bachelor's Degree.

Technical Requirements

• Required: Basic MS Word, Outlook and Excel skills; 35 wpm keyboard/typing speed.
• Preferred: Medical Terminology, anatomy and physiology, ICD-10 coding knowledge, CPT Coding knowledge, EPIC experience

Years of Related Work Experience

• Required: 2 years of medical billing and/or patient registration experience.
• Preferred: 7 years in a hospital environment with extensive knowledge of all billing and registration systems, including insurance carriers, contracts, and types of medical coverage.