Patient Financial Advocacy Coordinator

Onco360; Waltham (MA); Hybrid; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical; Dental; Vision

401k opportunity

Paid Time Off and Paid Holidays

Tuition Reimbursement

Quarterly Incentive Bonus

Paid Volunteer Day

Referral Incentive Program

Company Paid Life Insurance; Short/LT.

Job summary

Onco360 is seeking a Patient Financial Advocacy Coordinator in Waltham, MA. This full-time role offers an on-site start with remote work possible after initial training, and pays a starting rate of $25.00 per hour.

The coordinator will help patients access financial resources for co-pays, navigate nonprofit and manufacturer assistance programs, and explain insurance benefits. Remote options may follow after training.

Qualifications

• High School Diploma or GED required or equivalent.
• 1+ years of patient assistance or advocacy experience.
• Registration with Board of Pharmacy as required by state law.
• Strong communication, organizational, and customer service skills.

Responsibilities

• Assist patients and families to access financial resources for Pharmacy co-pays.
• Maintain knowledge of health insurance and pharmacy benefit coverage relevant to cancer treatment.
• Support applications for nonprofit and manufacturer assistance programs.
• Provide clear explanations of insurance benefits and copay structures.
• Maintain accurate patient demographic and insurance data in CPR+ system.
• Collaborate with pharmacy operations and cross-functional teams to ensure seamless service.

Skills

Strong communication

Organizational skills

Customer service

Education

High School Diploma or GED

Job description

Join a mission-driven team making a difference in the lives of cancer patients. Onco360 is continuing to grow, and we're seeking new team members.

Sign-On Bonus: $5,000 for employees starting before December 31, 2026.

Patient Financial Advocacy Coordinator - Onco360 Pharmacy

Waltham, MA | Full-Time | Mon - Fri 11:30am to 8pm EST

Salary Starting at $25.00/hr and up

Onco360, a leading oncology pharmacy, is seeking aPatient Financial Advocacy Coordinator. Candidate to live within commuting distance of our New Hyde Park pharmacy. Remote work possible after initial on-site training.

Company Benefits

• Medical; Dental; Vision
• 401k opportunity
• Paid Time Off and Paid Holidays
• Tuition Reimbursement
• Quarterly Incentive Bonus
• Paid Volunteer Day
• Referral Incentive Program
• Company Paid Life Insurance; and Short/Long-Term Disability

Why Join Us?

• A career with purpose: Help patients access life-saving medications.
• Supportive culture: We value teamwork, respect, integrity, and passion.
• Growth opportunities: We invest in your professional and personal development.

What You'll Do

Patient Financial Advocacy Coordinator is responsible for assisting patients and/or families to access financial resources for Pharmacy co-pays. The Advocacy Coordinator assists patients who may qualify for assistance through Not for Profit Organizations and Manufacturer Programs. They are responsible for navigating the system to find resources that best fits the patient's needs, aid patients by explaining the process, assist in filling out applications and going over the documents that will be required to complete the application.

How You'll Do This

• Practice first call resolution to assist patients and families in securing financial assistance for pharmacy co-pays.
• Maintain a working knowledge of health insurance and pharmacy benefit coverage, cancer diagnoses and drugs used in their treatment.
• Support applications for nonprofit and manufacturer assistance programs.
• Provide clear explanations of insurance benefits and co-pay structures.
• Maintain accurate patient demographic and insurance data in CPR+.
• Collaborate with pharmacy operations and cross-functional teams to ensure seamless service.

What You Bring

Patient Financial Advocacy Coordinator Requirements:

• High School Diploma or GED
• 1+ years of patient assistance or advocacy experience
• Registration with Board of Pharmacy (as required by state law)
• Strong communication, organizational, and customer service skills

Preferred

• Associate degree or Certified Pharmacy Technician (PTCB)
• 3+ years of patient assistance or advocacy experience
• Specialty pharmacy experience