Patient Financial Advisor

FMOL Health; Baton Rouge (LA); On-site; USD 40,000 - 60,000; Full time

Job summary

A healthcare provider in Louisiana is looking for a Patient Financial Advisor to screen uninsured patients, assist with Medicaid applications, and manage eligibility processes. Strong customer service, critical thinking, and interpersonal skills are essential, alongside a Bachelor's Degree and at least one year of experience in financial services or billing. The role involves collecting payments and collaborating with diverse teams to support patients. This position offers a chance to significantly impact patients' financial health and access to needed services.

Qualifications

• 1 year in financial services, insurance, or billing/patient accounts.
• Advanced clerical and computer skills judgment.
• Analytical skills and communication skills are required.

Responsibilities

• Educates and screens patients to enroll in eligibility programs.
• Analyzes patient financial conditions and documents accurately.
• Collects patient payments and maintains financial records.
• Coordinates with various departments regarding patient statuses.

Skills

Customer Service

Critical Thinking

Interpersonal Relations

Education

Bachelor’s Degree

Job description

Patient Financial Advisor

The Patient Financial Advisor screens uninsured patients for Medicaid and financial assistance; assists patients in completing Medicaid and financial assistance applications; manages Medicaid eligibility/application process; collects patient responsibility for unscheduled insured inpatients and observation patients; and utilizes critical thinking skills to determine the most appropriate resources available to assist patients in need.

Responsibilities

• Customer Service
  • Educates, screens, and assists patients who do not have valid insurance coverage to enroll in third‑party eligibility programs.
  • Interviews qualified patients for potential funding sources, which may include Medicaid, financial assistance programs (FAP), and/or alternative funding sources.
  • Performs all associated functions timely and accurately.
• Critical Thinking
  • Analyzes patient financial condition based on interview and inputs into financial counseling system.
  • Calculates patient out‑of‑pocket amounts due and collects on those amounts for unscheduled inpatient and observation admits having insurance coverage.
  • Maintains complete records of all patients applying for indigent or financial assistance.
  • Verifies and assures all accounts are ready for routing for approval for charity or billing with adequate supporting documentation within the established time frames.
  • Demonstrates ability to work independently, be attentive to detail, and ensure work is completed timely and accurately.
  • Manages multiple and simultaneous responsibilities and prioritizes duties/tasks.
  • Identifies trends that may indicate problem areas and alerts supervisor/manager/director.
• Interpersonal Relations
  • Works closely with Case Management (UR) daily regarding notification of active Medicaid coverage, authorizations, and changes to Healthy Louisiana Plans.
  • Maintains daily contact with Utilization Management, Business Office, patient Registration, Medical Records, Ancillary departments, HMO/PPOs, patients, patient families, physician offices and other outside entities.
  • Actively participates and encourages others to utilize creative and innovative approaches to accomplish tasks.
• Other Duties as Assigned
  • Performs other duties as assigned.

Qualifications

• Experience: 1 year in financial services, insurance, or billing/patient accounts.
• Education: Bachelor’s Degree.

Special Skills / Training

• Advanced clerical and computer skills judgment.
• Analytical skills and communication skills required to accomplish goals in settings that are often sensitive.
• Must be familiar with a variety of funding sources and eligibility and must possess a thorough understanding of hospital billing.