Patient Finance & Scheduling Specialist

UF Health; Gainesville (FL); On-site; USD 32,000 - 46,000; Full time

Job summary

UF Health Gainesville seeks an organized front desk associate to deliver exceptional patient-centered service in a medical office. Responsibilities include coordinating appointments, collecting payments, entering charges, processing referrals, and maintaining a positive patient experience.

You will greet patients, verify demographics and insurance, and support staff while following UF Health Physicians policies. Some travel to other locations or flexible scheduling may be required.

Qualifications

• High school diploma or equivalent required.
• 1+ year of experience in a financial, business, physician office, or customer service environment required.
• 2 years of experience in a business, financial, or physician practice setting preferred.
• Experience validating patient demographics and insurance information required.

Responsibilities

• Schedule and coordinate patient appointments.
• Collect co-payments, pre-payments, and other patient financial responsibilities.
• Review patient account balances and communicate financial information professionally.
• Enter charges accurately and in a timely manner.
• Process referrals and related documentation.
• Greet and assist patients professionally and courteously.
• Maintain a welcoming entry/exit point for patients and visitors.
• Ensure a positive waiting room experience.
• Adhere to UF Health Physicians policies and procedures.
• May float to other locations or work flexible schedules as needed.

Skills

Customer service

Communication skills

Multitasking

Confidentiality

Education

High school diploma

Job description

UF Health Gainesville seeks an organized front desk associate to deliver exceptional patient-centered service in a medical office. Responsibilities include coordinating appointments, collecting payments, entering charges, processing referrals, and maintaining a positive patient experience.

You will greet patients, verify demographics and insurance, and support staff while following UF Health Physicians policies. Some travel to other locations or flexible scheduling may be required.