Patient Finance Navigator

Mayo Clinic; Rochester (MN); On-site; USD 52,790 - 71,282; Full time

Benefits offered by this job

Medical plans (Multiple options)

Dental coverage (Delta Dental or reimb

Vision plan (national network)

HSA and FSAs for eligible expenses

Competitive retirement package

Job summary

Mayo Clinic in Rochester, MN is seeking a Financial Counselor to assist patients with financial clearance before, during, or after treatment. You will collect insurance, demographic information in the Epic system, and explain options to cover co-pays, deductibles, and self-pay balances.

The role requires strong communication, computer skills, and knowledge of self-pay collections. HFMA certification preferred; prior healthcare customer service experience is recommended.

Qualifications

• Strong communication and interpersonal skills for patient interactions.
• Ability to read and interpret insurance information and benefits.
• Proficiency with basic computer tasks and Epic or EMR systems preferred.
• Experience in healthcare finance or patient financial counseling is advantageous.

Responsibilities

• Assist patients with financial clearance before, during, or after treatment.
• Obtain and update insurance, demographic, and financial data in the Epic system.
• Explain options to cover co-pays, deductibles, and self-pay balances; assist with Medicaid/charity steps as needed.

Skills

Communication skills

Attention to detail

Reading comprehension

Computer literacy

Education

High School Diploma or GED

Bachelor’s degree

Job description

Mayo Clinic in Rochester, MN is seeking a Financial Counselor to assist patients with financial clearance before, during, or after treatment. You will collect insurance, demographic information in the Epic system, and explain options to cover co-pays, deductibles, and self-pay balances.

The role requires strong communication, computer skills, and knowledge of self-pay collections. HFMA certification preferred; prior healthcare customer service experience is recommended.