Patient Finance Navigator

Novocure Inc; Portsmouth (NH); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Annual bonus

Restricted stock unit grant

Job summary

Novocure is seeking a Financial Coordinator I in Portsmouth, NH, to serve as a primary liaison between patients and internal partners. You will verify insurance, communicate financial responsibilities with empathy, and support the onboarding and ongoing treatment journey.

This is a fast-paced, on-site role requiring strong customer service and organizational skills. You will work with cross-functional teams, maintain accurate records, and help ensure a smooth patient experience while handling

Qualifications

• Associate degree or equivalent professional experience preferred.
• 2-3 years of experience in healthcare, customer service, or another customer-facing role.
• Exceptional written and verbal communication skills.
• Strong customer service skills, including the ability to de-escalate and resolve challenging situations.
• Strong problem-solving and organizational skills with the ability to prioritize effectively.
• Ability to work independently while contributing to a collaborative, team-oriented culture.
• Adaptability and resilience in a fast-paced office setting.
• Familiarity with basic medical and insurance terminology.
• Experience with customer relationship management (CRM) or document management systems.
• Proficiency with Microsoft Office Suite and SAP, with the ability to learn new software quickly.
• Previous experience supporting patients or customers in a healthcare environment.

Responsibilities

• Serve as an initial point of contact for patients, explaining financial responsibilities with empathy and professionalism.
• Complete insurance benefit verifications for new and existing patients and determine eligibility and cost-sharing amounts.
• Help identify and address obstacles in the patient onboarding and ongoing treatment journey.
• Proactively follow up with patients to gather required information and support a positive experience.
• Respond to incoming calls and assist patients with insurance and financial questions; maintain accurate documentation of communications and account handoffs in relevant systems.
• Collaborate with Revenue Operations colleagues and cross-functional partners to assess requests and respond with the appropriate urgency.
• Ensure consistency and accuracy across patient-facing activities in alignment with Novocure's patient-forward mission.
• Provide coverage and support for teammates as needed.
• Take on additional responsibilities and priorities as assigned by management.

Skills

customer service

written and verbal communication

problem solving

organizational skills

adaptability

team collaboration

de-escalation

Education

Associate degree

Tools

Microsoft Office Suite

SAP

CRM systems

Job description

Novocure is seeking a Financial Coordinator I in Portsmouth, NH, to serve as a primary liaison between patients and internal partners. You will verify insurance, communicate financial responsibilities with empathy, and support the onboarding and ongoing treatment journey.

This is a fast-paced, on-site role requiring strong customer service and organizational skills. You will work with cross-functional teams, maintain accurate records, and help ensure a smooth patient experience while handling