On-site Patient Finance Navigator

Novocure; Portsmouth (NH); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Annual bonus

Restricted stock units

Job summary

Novocure in Portsmouth, NH is hiring a Financial Coordinator I to join the Revenue Operations team. The role focuses on patient insurance verification, financial communications, and onboarding support in a customer-facing capacity.

You will verify benefits, determine cost-sharing, and coordinate with internal teams to ensure accurate, empathetic information is provided to patients throughout the treatment journey. This is a full-time on-site position.

Qualifications

• Associate degree or equivalent professional experience preferred.
• 2-3 years of experience in healthcare, customer service, or another customer-facing role.
• Exceptional written and verbal communication skills.
• Strong customer service skills, including the ability to de-escalate and resolve challenging situations.
• Strong problem-solving and organizational skills with the ability to prioritize effectively.
• Ability to work independently while contributing to a collaborative, team-oriented culture.
• Adaptability and resilience in a fast-paced office setting.

Responsibilities

• Serve as an initial point of contact for patients, explaining financial responsibilities with empathy and professionalism.
• Complete insurance benefit verifications for new and existing patients and determine eligibility and cost-sharing amounts.
• Help identify and address obstacles in the patient onboarding and ongoing treatment journey.
• Proactively follow up with patients to gather required information and support a positive experience.
• Respond to incoming calls and assist patients with insurance and financial questions.
• Maintain accurate documentation of communications and account handoffs in relevant systems.
• Collaborate with Revenue Operations colleagues and cross-functional partners to assess requests and respond with the appropriate urgency.
• Ensure consistency and accuracy across patient-facing activities in alignment with Novocure's patient-forward mission.
• Provide coverage and support for teammates as needed.
• Take on additional responsibilities and priorities as assigned by management.

Skills

Customer service

Communication

Problem solving

Organizational skills

Independent work

Team collaboration

Adaptability

Education

Associate degree

Tools

Microsoft Office Suite

SAP

CRM systems

Job description

Novocure in Portsmouth, NH is hiring a Financial Coordinator I to join the Revenue Operations team. The role focuses on patient insurance verification, financial communications, and onboarding support in a customer-facing capacity.

You will verify benefits, determine cost-sharing, and coordinate with internal teams to ensure accurate, empathetic information is provided to patients throughout the treatment journey. This is a full-time on-site position.