Patient & Family Relations Advocate

The Ohio State University Wexner Medical Center; Columbus (OH); On-site; USD 21,000 - 30,000; Full time

Job summary

The Ohio State University Medical Center in Columbus seeks a Patient Representative to provide information, visitation, comfort, and emotional support to families and visitors, collaborating with volunteers and OSUMC services to improve patient and family satisfaction. The role emphasizes proactive customer service, empathy, and effective communication in a busy lobby environment.

Qualifications include a high school diploma or equivalent, with a preferred Bachelor's degree, plus at least one

Qualifications

• For Hire: HS Graduate or Equivalent or equivalent combination of education and experience.
• Preferred: Bachelor's Degree or equivalent combination of education and experience.
• 1 year of full-time employment in a clinical or critical care area role. Evidence of customer service skills/training and ability to collaborate with a variety of individuals across the organization.
• Evidence of highly refined interpersonal skills, skills in conflict resolution, problem solving, and writing and verbal communication skills.

Responsibilities

• Provide information, visitation, physical comfort, and emotional support to families and visitors.
• Respond to family and visitor concerns with empathetic verbal communication.
• Engage in regular rounding and facilitate updates to families and visitors.
• Support development, implementation and coordination of programs that promote positive patient relations.

Skills

Customer service

Interpersonal skills

Conflict resolution

Problem solving

Written and verbal communication

Collaboration across organization

Education

HS Graduate or Equivalent

Bachelor's Degree or equivalent

Job description

The Ohio State University Medical Center in Columbus seeks a Patient Representative to provide information, visitation, comfort, and emotional support to families and visitors, collaborating with volunteers and OSUMC services to improve patient and family satisfaction. The role emphasizes proactive customer service, empathy, and effective communication in a busy lobby environment.

Qualifications include a high school diploma or equivalent, with a preferred Bachelor's degree, plus at least one