Patient & Family Experience Advocate

The Ohio State University; Columbus (OH); On-site; USD 22,000 - 28,000; Full time

Job summary

The Ohio State University Medical Center seeks a Patient Representative to assist families and visitors in the James Cancer Hospital. You will provide information, visitation, comfort, and emotional support in public spaces, aiming to improve patient and family satisfaction through proactive service and clear communication.

In this role, you will respond to concerns with diplomacy, coordinate with volunteers and OSUMC services, and help ensure smooth operations in a high-traffic lobby and

Qualifications

• HS Graduate or equivalent.
• Bachelor's Degree or equivalent combination of education and experience preferred.
• 1 year of full-time employment in a clinical or critical care area role.
• Evidence of customer service skills/training and ability to collaborate across the organization.

Responsibilities

• Provide information, visitation, physical comfort, and emotional support to families and visitors.
• Respond to family and visitor concerns with empathetic communication.
• Proactively intervene with customer service to anticipate needs and issues.
• Regular rounding and facilitate communication and updates to families and visitors.
• Communicate non-clinical information to families and visitors.

Skills

Customer service

Interpersonal skills

Conflict resolution

Education

HS Graduate or equivalent

Bachelor’s degree preferred

Job description

The Ohio State University Medical Center seeks a Patient Representative to assist families and visitors in the James Cancer Hospital. You will provide information, visitation, comfort, and emotional support in public spaces, aiming to improve patient and family satisfaction through proactive service and clear communication.

In this role, you will respond to concerns with diplomacy, coordinate with volunteers and OSUMC services, and help ensure smooth operations in a high-traffic lobby and