Patient Experience Transformation Lead

St. Clare's - Denville; Denville (NJ); On-site; USD 63,000 - 95,000; Full time

Job summary

Saint Clare's Health in New Jersey seeks a dedicated professional to drive patient experience improvement across its facilities. You will serve as the knowledge and quality expert, coaching teams and reporting on progress toward patient experience goals.

The role requires strong communication, CAHPS knowledge, and the ability to manage multiple projects with proactive leadership. Travel to various sites may be required as part of the responsibilities.

Qualifications

• Experience consulting or coaching evidence-based best practices in patient experience within a health care setting.
• Excellent communication and presentation skills — both written and oral.
• Strong interpersonal skills with the ability to interact effectively with a wide variety of stakeholders.
• Excellent time management and ability to manage multiple projects and deadlines.
• Knowledge of CAHPS and public reporting that impact value-based reimbursement.
• Proficient in Word, PowerPoint, Excel and related software.

Responsibilities

• Serve as knowledge, quality and process expert on patient experience improvement.
• Act as a point of contact for facilities; respond to patient experience inquiries and support measures.
• Plan and provide training, coaching and observation in patient experience improvement for all levels.
• Prepare and present oral and written reports on progress of facilities meeting patient experience goals.
• Monitor, report and analyze patient experience data to identify priorities and opportunities for improvement.

Skills

Communication

Presentation skills

Time management

Proactive & assertive

Project management

CAHPS knowledge

Education

Bachelor's degree in Business, Healthcare or related field

Tools

Word

PowerPoint

Excel

Adobe Acrobat

Job description

Saint Clare's Health in New Jersey seeks a dedicated professional to drive patient experience improvement across its facilities. You will serve as the knowledge and quality expert, coaching teams and reporting on progress toward patient experience goals.

The role requires strong communication, CAHPS knowledge, and the ability to manage multiple projects with proactive leadership. Travel to various sites may be required as part of the responsibilities.