Patient Experience Leader

Prime Healthcare Services; Denville (NJ); On-site; USD 63,000 - 95,000; Full time

Benefits offered by this job

401K

Medical/Dental/Vision

Tuition reimbursement

Paid time off

Job summary

Saint Clare's Health, part of Prime Healthcare, is seeking a Patient Experience Consultant to lead improvement initiatives across facilities in Morris, Warren and Sussex counties. You will plan training, analyze patient experience data, and coach teams to achieve targets in CAHPS and value-based programs.

Applicants should have health care experience in patient experience consulting, strong communication skills, and proficiency with Word, PowerPoint, Excel and Adobe Acrobat.

Qualifications

• Experience consulting or coaching evidence-based best practices in patient experience in a health care setting.
• Bachelor’s degree in Business, Healthcare or related field.
• Excellent communication and presentation skills – written and oral.
• Excellent interpersonal skills with the ability to interact with a wide variety of stakeholders.
• Ability to manage multiple projects and meet deadlines with strong organization.
• Knowledge of CAHPS, Reputation Management and related patient experience surveys.
• Strong computer literacy and software experience: Word, PowerPoint, Excel, Adobe Acrobat.
• Ability to travel to all entity locations throughout the geographic service area.

Responsibilities

• Acts as knowledge, quality and process expert on patient experience improvement.
• Plans and provides training, coaching and observation across the organization.
• Prepares and presents reports on progress of facilities in meeting patient experience goals.

Skills

Patient experience consulting

Education

Bachelor’s Degree in Business, Healthcare or related field

Tools

Word

PowerPoint

Excel

Adobe Acrobat

Job description

Saint Clare's Health, part of Prime Healthcare, is seeking a Patient Experience Consultant to lead improvement initiatives across facilities in Morris, Warren and Sussex counties. You will plan training, analyze patient experience data, and coach teams to achieve targets in CAHPS and value-based programs.

Applicants should have health care experience in patient experience consulting, strong communication skills, and proficiency with Word, PowerPoint, Excel and Adobe Acrobat.