Patient Experience Supervisor: Elevate Care & Service

Aspirus, Inc; Rhinelander (WI); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Full benefits packages

PTO accrual from day one

Generous retirement plan

Wellness program

Job summary

Aspirus Rhinelander Hospital in Rhinelander, WI is seeking a SUPERVISOR- PATIENT EXPERIENCE to join our PATIENT EXPERIENCE team. The role supervises patient experience strategies and ensures a consistent, high-quality experience for patients and families across the care continuum.

The position reports to the Medical Group Vice President of Operations and oversees complaint handling, service recovery, and collaboration with care teams to uphold Aspirus standards.

Qualifications

• 2–5 years of experience in healthcare or patient/customer service role.
• At least 2 years in a supervisory or patient experience role.
• Experience with patient complaint/grievance management, service recovery and quality improvement.

Responsibilities

• Supervise and support the implementation of patient experience strategies.
• Oversee management of patient complaints and grievances.
• Support service recovery and ensure high-quality patient experiences.

Skills

Patient experience

Customer service

Supervisory experience

Quality improvement

Education

Healthcare administration or related field

Job description

Compassion. Accountability. Collaboration. Foresight. Joy.

These are the Aspirus Core Values; and we are looking for the BEST around to join us as we demonstrate those values Every. Single. Day.

Aspirus Rhinelander Hospital in Rhinelander, WI is seeking a SUPERVISOR- PATIENT EXPERIENCE to join our PATIENT EXPERIENCE team!

The Patient Experience Supervisor is responsible for supervising and supporting the implementation of patient experience strategies that align with the organization's mission, vision, values, and goals. This position reports to the Aspirus Medical Group Vice President of Operations. The supervisor oversees the management of patient complaints and grievances, supports service recovery, and ensures a consistent, high-quality experience for patients and families across the care continuum.

HOURS: Full Time, 1.0 FTE, 80 hours every two weeks

Experience/Qualifications

• Preferred: Associate's or Bachelor's degree in healthcare administration, nursing, business, or related field.
• Required: 2-5 years of experience in healthcare or patient/customer service role
• Preferred: Experience with patient complaint/grievance management, service recovery, and quality improvement. At least 2 years in a supervisory or patient experience role.

Employee Benefits

• Full benefits packages available for part- and full-time status.
• PTO accrual from day one!
• Generous retirement plan with match available.
• Wellness program for employees and their families.

Aspirus Rhinelander Hospital campus offers the best in health care services, including advanced medical imaging, high-tech surgical services a state-of-the-art birthing center, comprehensive women's health services and 13,000 square-foot cancer center equipped with the latest technology, rivaling those of hospitals located in major cities. We provide direct access to primary and specialty care, meaning patients in Wisconsin's Northwoods don't have to travel to receive world-class care. To learn more about Rhinelander click the following link: Rhinelander, Wisconsin.

Our Mission: We heal people, promote health and strengthen communities.

Our Vision: Aspirus is a catalyst for creating healthy, thriving communities, trusted and engaged above all others.

As an Aspirus team, we demonstrate caring, we plan to impact the future, work with happiness and enthusiasm, recognize our power to make a difference and improve the health of our communities.

Aspirus Health is a nonprofit, community-directed health system based in Wausau, Wisconsin, serving northeastern Minnesota, northern and central Wisconsin and the Upper Peninsula of Michigan. The health system operates 18 hospitals and 130 outpatient locations with nearly 14,000 team members, including 1,300 employed physicians and advanced practice clinicians. For more information visit aspirus.org.

Click here to learn more.

Credentials: