Patient Experience Strategy & Business Design Lead

Genentech; San Francisco (CA); Hybrid; USD 131,000 - 243,000; Full time

Benefits offered by this job

Discretionary annual bonus

Job summary

Genentech seeks a Patient Experience (PX) Business Designer to evaluate the commercial viability of patient experience concepts and translate them into rigorous financial models and KPIs. You will bridge creative design with business execution to maximize patient impact across our portfolio.

You will collaborate with Finance, Data, Digital & Analytics, RDT, Activation & Capabilities Enablement, and Experience Design teams to shape metrics, funding, and value realization for future-state patient

Qualifications

• Bachelor’s degree in business, finance, public health, or related discipline.
• 4-7 years of professional experience in pharmaceutical, biotechnology, life sciences, or healthcare.
• Strong financial modeling, value case development, and scenario/risk analysis capabilities.
• Excellent presentation and executive communication skills.
• Ability to connect patient outcomes and experience metrics to enterprise value and KPI frameworks.

Responsibilities

• Evaluate the commercial viability and financial scalability of patient experience concepts.
• Bridge design concepts to business execution to maximize patient impact.
• Define patient outcome metrics and commercial KPIs to prioritize concepts.
• Translate concepts into robust financial models evaluating costs, revenue, and KPIs.
• Identify financial and non-financial value drivers to guide design trade‑offs.
• Quantify risks with discovery‑driven planning to build phased investment models.
• Inform business architecture, including vendor strategy, funding, and value realization.
• Partner cross‑functionally with Finance, Data, Digital & Analytics, RDT, Activation & Capabilities Enablement, Experience Design.

Skills

Financial modeling

Executive communication

Strategic insights

Cross-functional collaboration

Education

Bachelor’s degree in business, finance, public health, or related

MBA or MPH (preferred)

Job description

Genentech seeks a Patient Experience (PX) Business Designer to evaluate the commercial viability of patient experience concepts and translate them into rigorous financial models and KPIs. You will bridge creative design with business execution to maximize patient impact across our portfolio.

You will collaborate with Finance, Data, Digital & Analytics, RDT, Activation & Capabilities Enablement, and Experience Design teams to shape metrics, funding, and value realization for future-state patient