Patient Experience Business Designer

F. Hoffmann-La Roche AG; South San Francisco (CA); Hybrid; USD 131,000 - 243,000; Full time

Job summary

Genentech, a Roche company, seeks a Patient Experience (PX) Business Designer in South San Francisco to evaluate the commercial viability of patient experience concepts across our portfolio. You will translate insights into rigorous financial models and KPIs to guide prioritization and investment decisions.

Join a cross-functional team including Finance, Data, Digital & Analytics, and Experience Design to define patient outcome metrics and scale patient programs with a hybrid on-site schedule.

Qualifications

• Bachelor’s degree in business, finance, public health, or related discipline.
• 4–7 years of professional experience in pharmaceutical, biotechnology, life sciences, or healthcare setting.
• Demonstrate strong financial modeling, value case development, and scenario/risk analysis capabilities.
• Possess strong presentation and executive communication skills with an ability to translate technical data into strategic insights.
• Show proven ability to connect patient outcomes and experience metrics to enterprise value and KPI frameworks.

Responsibilities

• Apply strategic frameworks to assess opportunity spaces and prioritize patient experience concepts.
• Define patient outcome metrics and commercial KPIs to guide prioritization.
• Translate concepts into financial models to evaluate costs, revenue, and KPIs.
• Identify value drivers and guide design trade-offs for investments.
• Quantify risks and scenarios to build phased investment models for future-state solutions.
• Partner with Finance, Data, Digital & Analytics, RDT, Activation & Capabilities Enablement, Experience Design teams.
• Collaborate to provide budget inputs and recommendations on scale, pivot, or sunset decisions.

Skills

Financial modeling

Business case development

Executive communication

Strategic analysis

Cross-functional collaboration

Education

Bachelor's degree

MBA or MPH

Job description

Public Affairs & Access (PAA) is a multi-disciplinary organization that includes Corporate Communications; Policy, Evidence & Access Strategy; Channel & Contract Management; External Affairs; Patient Experience; and Strategy and Business Operations. Our purpose is to deliver impact through a fully integrated public affairs function that leverages our capabilities and world-class Genentech brand to deliver on our mission for patients and our employees. Patient Strategy aims to create a holistic, cross-functional approach to deliver a best-in-class patient experience that aligns with the portfolio, technology tools, and consumer-driven patient expectations in a rapidly evolving business landscape.

The Opportunity

As a Patient Experience (PX) Business Designer, you will evaluate the commercial viability and financial scalability of patient experience concepts designed across our portfolio.

• Apply strategic frameworks to assess opportunity spaces and potential patient experience concepts, providing a clear business lens to support patient opportunity prioritization.
• Define patient outcome metrics (e.g., time to therapy, persistence, patient-reported experience) alongside commercial KPIs to prioritize concepts with the greatest patient benefit.
• Translate patient experience concepts into rigorous commercial and financial models to evaluate cost structures, revenue potential, KPIs, and long-term viability.
• Identify and articulate both financial and non-financial value drivers (e.g., adherence, brand differentiation, ecosystem positioning) to guide design trade-off decisions.
• Quantify risks and sensitivity scenarios using discovery-driven planning to build phased investment models for future-state patient solutions.
• Inform the business architecture underpinning patient programs, including vendor strategy, funding models, and value realization tracking.
• Partner cross-functionally with Finance, Data, Digital & Analytics, RDT, Activation & Capabilities Enablement, Experience Design teams to provide budget inputs and recommendations on scale, pivot, or sunset calls.

Who You Are

• Hold a Bachelor’s degree in business, finance, public health, or a related discipline.
• Bring 4-7 years of professional experience, preferably in a pharmaceutical, biotechnology, life sciences, or healthcare setting.
• Demonstrate strong financial modeling, value case development, and scenario/risk analysis capabilities.
• Possess strong presentation and executive communication skills with an ability to translate technical data into strategic insights.
• Show proven ability to connect patient outcomes and experience metrics directly to enterprise value and KPI frameworks.

Preferred Experience

• Advanced degree in business or quantitative field (i.e. MBA, MPH)
• Experience applying human-centered design principles or working alongside experienced design/innovation teams.
• Familiarity with healthcare access pathways, reimbursement models, and digital health technology trends.

Location

This role is based in South San Francisco and offers a hybrid schedule working 3 days per week on campus. No relocation benefits are available for this posting

Salary

The expected salary range for this position based on the primary location of California is $130,800 - $243,000. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed in this link.

Equal Opportunity & Diversity Statement

Genentech is an equal opportunity employer.

It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence.

The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.

If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.

Equal Opportunity & Diversity Statement

Genentech is an equal opportunity employer.

It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence.

The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.

If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.

About Genentech

Genentech, a member of the Roche group and founder of the biotechnology industry, is dedicated to pursuing groundbreaking science to discover and develop medicines for people with serious and life-threatening diseases. To solve the world's most complex health challenges, we ask bigger questions that challenge our industry and the boundaries of science to transform society. Our transformational discoveries include the first targeted antibody for cancer and the first medicine for primary progressive multiple sclerosis. The next step is yours.