Patient Experience Specialist - Radiology Front Desk

RadNet; Eldersburg (MD); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

HSA with employer funding

Wellness dollars

401(k) employer match

Free imaging services for you and your

Free imaging services for you and your

Job summary

RadNet is seeking a Patient Service Representative in Eldersburg, MD. You will greet patients, verify insurance, collect co-pays, and schedule appointments while maintaining accurate records. Join a team that values patient-centered care, professional conduct, and efficient front-desk operations.

The role emphasizes data integrity, HIPAA safeguards, and respectful patient interactions. Ideal candidates will have a high school diploma, solid computer skills, and experience delivering exceptional

Qualifications

• High School Diploma or GED required.
• Intermediate to advanced computer skills.
• Strong multitasking and communication skills.
• Experience providing exceptional customer service.
• Medical terminology knowledge preferred.

Responsibilities

• Greet and register patients in a friendly and service-oriented manner.
• Verify insurance and patient information; collect signatures and complete documentation.
• Collect co-pays and fees; log all payments.
• Answer and transfer incoming calls; schedule, reschedule or cancel appointments.
• Provide patient orientation for preparatory and safety protocols; direct to facilities as needed.
• Coordinate with back-office staff for timely patient care.
• Safeguard patient information and on-site medications per policy.
• Demonstrate professional behavior toward patients and coworkers.
• Respect patient boundaries and cultural sensitivities during interactions.

Skills

Customer service

Communication

Multitasking

Interpersonal skills

Education

High School Diploma or GED

Tools

Basic computer skills

Job description

RadNet is seeking a Patient Service Representative in Eldersburg, MD. You will greet patients, verify insurance, collect co-pays, and schedule appointments while maintaining accurate records. Join a team that values patient-centered care, professional conduct, and efficient front-desk operations.

The role emphasizes data integrity, HIPAA safeguards, and respectful patient interactions. Ideal candidates will have a high school diploma, solid computer skills, and experience delivering exceptional