Patient Experience Specialist

RadNet; Lutherville (MD); On-site; USD 51,743,000 - 74,501,000; Full time

Benefits offered by this job

Medical, Dental and Vision coverages

Health Savings Accounts with employer‑

Wellness dollars

401(k) Employer Match

Free imaging at centers for you and an

immediate family

Job summary

RadNet in Maryland is seeking a Patient Service Representative to be the welcoming face for our imaging centers. You will greet patients, verify insurance, collect signatures, and ensure accurate intake documentation while delivering world-class service.

You will schedule and coordinate appointments, collect co-pays, guide patients on safety protocols, and collaborate with back-office staff to support timely care.

Qualifications

• High School Diploma or GED.
• Intermediate to advanced computer skills.
• Strong multitasking and communication skills.
• Experience providing exceptional customer service.
• Medical terminology knowledge and recent medical/radiology office experience is preferred.

Responsibilities

• Greet and register patients in a friendly and service-oriented manner.
• Obtain or verify proper insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation.
• Collect and log all co-pays and fees
• Answer/transfer incoming phone calls.
• Schedule, reschedule or cancel new or current patients, confirm appointments and notify staff of changes when necessary.
• Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed.
• Coordinate with the back-office staff for timely and effective care of patients
• Demonstrates competency regarding the need to safeguard patient property and Patient Health Information.
• Safeguards any on site medications in accordance with Company policies, procedures and any legal requirements.
• Demonstrates respect for company property, including any cash and patient financial information on site or on patient portals.
• Is responsive to the needs of others by exhibiting and maintaining professional behavior toward patients and coworkers.
• Demonstrates respect for patient boundaries and cultural sensitivities during all interactions.
• Demonstrates ability to interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting.
• Demonstrates ability to establish, nurture, and maintain cooperative working relationships.

Skills

Customer service

Communication

Multitasking

Professional demeanor

Education

High School Diploma or GED

Job description

RadNet in Maryland is seeking a Patient Service Representative to be the welcoming face for our imaging centers. You will greet patients, verify insurance, collect signatures, and ensure accurate intake documentation while delivering world-class service.

You will schedule and coordinate appointments, collect co-pays, guide patients on safety protocols, and collaborate with back-office staff to support timely care.