Patient Experience Coordinator - Radiology

RadNet; Frederick (MD); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

HSA

Wellness dollars

401(k) match

Free imaging services

Job summary

RadNet seeks a Patient Service Representative to greet and register patients, verify insurance, collect co-pays, and manage appointments in a fast-paced radiology setting. You will coordinate with back-office staff to ensure timely care and protect patient information in a compliant environment.

You will interact with patients, guests and colleagues with professionalism, delivering world-class service and clear communication while navigating a busy clinic schedule and medical terminology.

Qualifications

• High School Diploma or GED.
• Intermediate to advanced computer skills.
• Strong multitasking and communication skills.
• Experience providing exceptional customer service.
• Medical terminology knowledge and recent medical/radiology office experience is preferred.

Responsibilities

• Greet and register patients in a friendly and service-oriented manner.
• Obtain or verify proper insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation.
• Collect and log all co-pays and fees
• Answer/transfer incoming phone calls.
• Schedule, reschedule or cancel new or current patients, confirm appointments and notify staff of changes when necessary.
• Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed.
• Coordinate with the back-office staff for timely and effective care of patients
• Demonstrates competency regarding the need to safeguard patient property and Patient Health Information.
• Safeguards any on site medications in accordance with Company policies, procedures and any legal requirements.
• Demonstrates respect for company property, including any cash and patient financial information on site or on patient portals.
• Is responsive to the needs of others by exhibiting and maintaining professional behavior toward patients and coworkers.
• Demonstrates respect for patient boundaries and cultural sensitivities during all interactions.
• Demonstrates ability to interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting.
• Demonstrates ability to establish, nurture, and maintain cooperative working relationships.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Computer skills

Education

High School Diploma or GED

Job description

RadNet seeks a Patient Service Representative to greet and register patients, verify insurance, collect co-pays, and manage appointments in a fast-paced radiology setting. You will coordinate with back-office staff to ensure timely care and protect patient information in a compliant environment.

You will interact with patients, guests and colleagues with professionalism, delivering world-class service and clear communication while navigating a busy clinic schedule and medical terminology.