Patient Experience Specialist - Outpatient Rehab

UnityPoint Health; Madison (WI); On-site; USD 21,000 - 30,000; Full time

Job summary

UnityPoint Health Meriter Therapy is seeking a dynamic Experience Specialist to join our outpatient rehabilitation team. In this role you will handle front desk reception, scheduling, registrations, and patient navigation to ensure a seamless visit experience.

You will support the therapy team with room readiness, patient care assistance as directed by licensed therapists, and participate in ongoing process improvements that enhance patient outcomes and satisfaction.

Qualifications

• High School Diploma or equivalent.
• Previous customer service experience in hospital or healthcare setting.

Responsibilities

• Front desk reception and administrative/clerical support – Patient appointment scheduling, point of service payment collections, and registration processes support.
• Room reset and readiness tasks – Organizing, cleaning and prepping of patient care areas, completing equipment maintenance requirements, and supply ordering.
• Occasional patient care assistance under the direction of the licensed therapist.
• Work within the context of patient-centered care in an outpatient therapy clinic setting.
• Work collaboratively with the therapy team to support exceptional patient experience and outcomes.

Skills

Customer service

Education

High School diploma or equivalent

Job description

UnityPoint Health Meriter Therapy is seeking a dynamic Experience Specialist to join our outpatient rehabilitation team. In this role you will handle front desk reception, scheduling, registrations, and patient navigation to ensure a seamless visit experience.

You will support the therapy team with room readiness, patient care assistance as directed by licensed therapists, and participate in ongoing process improvements that enhance patient outcomes and satisfaction.