Patient Experience Specialist II — Language Access Liaison

JPS Health Network; Fort Worth (TX); On-site; USD 28,000 - 39,000; Full time

Job summary

JPS Health Network in Fort Worth, TX seeks a Patient Experience Specialist II to act as primary liaison between patients, families, visitors and clinical staff. You will identify concerns, facilitate communication and promote service excellence across departments.

Responsibilities include addressing concerns, monitoring patient satisfaction, coaching on communication, and supporting LEP language access services within a diverse patient population.

Qualifications

• High School Diploma, GED or equivalent.
• 2-4.99 years of relevant experience.
• Must pass language assessment proctored by an approved third party vendor, if acting as an interpreter.
• 40-hour medical interpreter training within 90 days of start date, if acting as an interpreter.

Responsibilities

• Listens to patients' and families' feedback about level of care and/or facility conditions; determine appropriate health care team member or department, communicate concerns and facilitate resolution.
• Available to provide immediate assistance, interventions or strategies related to difficult patient/family/visitor issues.
• Assists in monitoring department/unit patient satisfaction and partners to create interventions to meet specific needs.
• Communicates with patients, families and other visitors regarding policies, protocols, rights and responsibilities; coach staff and providers on communication styles and cultural perspectives for best patient interaction.
• Interacts effectively with peers, medical staff, patients and their family members, community groups, and other healthcare consumers in a manner that positively promotes patient centered care values.

Skills

Customer service

Communication

Education

High School Diploma

Bachelor's Degree (preferred) in Psychology/Sociology

Job description

JPS Health Network in Fort Worth, TX seeks a Patient Experience Specialist II to act as primary liaison between patients, families, visitors and clinical staff. You will identify concerns, facilitate communication and promote service excellence across departments.

Responsibilities include addressing concerns, monitoring patient satisfaction, coaching on communication, and supporting LEP language access services within a diverse patient population.