Patient Experience Specialist II- Clinic

Shannon Health; San Angelo (TX); On-site; USD 32,000 - 42,000; Part time

Job summary

Shannon Health's Urgent Care South in San Angelo, TX is seeking a Part Time Patient Experience Specialist II- Clinic to join our front desk team.

Under supervision, you will register patients, verify insurance, collect payments, assist with referrals, and support the patient experience during visits.

Weekend 12-hour shifts with a 24-hour pay period, offering exposure to a busy outpatient setting and opportunities for growth.

Qualifications

• High School Diploma, GED, or equivalent required.
• One year of Clerical/General Office experience required.
• Preferred knowledge of Medical Terminology and Cash Handling.

Responsibilities

• Registers patients and verifies identity and insurance details.
• Handles insurance questions, collects payments, and assists with account balances.
• Manages appointment setup, confirmations, cancellations, and referrals.
• Maintains confidentiality and processes records per policy.

Skills

Clerical skills

Customer service

Insurance verification

Education

High School Diploma, GED, or equivalent

Job description

Patient Experience Specialist II- Clinic

URGENT CARE SOUTH

Part Time , Rotating 12 hour shifts on weekends. 24 hours a pay period.

Job Summary

Under general supervision, the Patient Experience Specialist performs clerical and general office work of moderate difficulty, registers and pre-registers patients, assists patients and guarantors with insurance, ensures that appointment is authorized, assists with account payment questions and collections, and prepares deposits.

Performance: Position Specific Essential Functions

• Registers patients as needed; patient identification verification, patient consents, patient rights, status/ accommodation code assignment/changes. Distributes paperwork to patient to fill out as needed; hospital and department policies and procedures; verifies insurance as needed; scanning registration documents, such as ID and insurance as needed; admission paperwork prep process; No Surprise Estimates; verifies pre-authorization and referrals as needed. Distributes paperwork for patient to fill out; Provides needed paperwork to MA/Nurse/Provider.
• Contacts patients to secure insurance information, account payments, and resolve related matters. Meet with patients to discuss account balances, credits, and payment methods. Answer insurance-related questions. Provides directional and other information to patients, visitors, and others. Oversees appointment handling (set-up, confirmations, cancellations, follow-ups, and linking of referral orders).
• Answer telephones, messaging service, direct calls and take messages. Check voice mail and returns calls. Work and answer in-basket in Epic messages for providers. Open and sort daily mail. Sends records to internal and external facilities as needed and maintains confidentiality according to procedure.
• Accepts copays and payments as needed.
• Coordinates, verifies, and tracks pre-authorization requirements. Verifies referrals. Obtains pre-certifications and verifications for procedures, treatments, and appointments.
• Tends to learn new skills quickly on his/her own and apply them both quickly and effectively to work situations. Identify work-related problems with possible resolutions, and implement an appropriate solution in a timely manner. Establishes effective, positive working relationships with management, staff, patients, providers, customers, vendors, and managers and provides support to other staff members and management. Assists with Worker’s Comp as needed.
• Performs other duties as assigned.

Qualifications

Education

• Required
  • High School Diploma, GED, or equivalent

Experience:

• Required
  • One year of Clerical/General Office experience
• Preferred
  • One or more years of experience or knowledge of Medical Terminology
  • One or more years of experience in Cash Handling