Patient Experience Specialist I - Eye Care Growth & Training

Atlantic Vision Partners; Fredericksburg (VA); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k)

Paid Time Off & Holidays

Life & Disability Insurance

Tuition Reimbursement

Continuing Education Support

Certification Sponsorship

Employee Eyewear Discounts

Referral Bonus Opportunities

Job summary

AVP•SEES Group is seeking a reliable Patient Experience Specialist I to join our eye clinic. You will welcome clients, manage calls, and handle patient check-ins/check-outs with empathy and accuracy.

The role requires strong computer skills, excellent communication, and a collaborative mindset to uphold our commitment to exceptional patient care and service standards. Competitive pay and benefits accompany training and growth opportunities.

Qualifications

• Strong communication, outgoing, and positive interpersonal skills.
• Healthcare and service industry experience preferred.
• Empathetic personality with attention to patient’s needs.
• Strong organizational skills with attention to detail; ability to prioritize tasks.
• Ability to work as a team member and uphold organizational standards and values.
• Demonstrated computer literacy REQUIRED.
• Excellent judgment, dependability, and diligence.
• Demonstrated high ethical standards and integrity.
• Demonstrated accuracy and thoroughness; monitors own work to ensure quality.
• Customer and patient service orientation: prompt response to patient needs and ability to manage difficult or emotional customer situations with tact, empathy, and diplomacy.

Responsibilities

• Answer incoming calls on a multi-line phone system, respond to inquiries, and make outbound calls to patients promptly and courteously
• Register patients and verify patients’ records are up-to-date and accurate
• Verify personal and insurance information for services and procedures
• Schedule appointments and procedures
• Reschedule missed appointments and cancellations
• Process medical record requests
• Collect and process payments from patients
• Conduct daily reconciliation of cash reports and monies collected
• Complete other functions as requested by management

Skills

Excellent communication

Empathy

Team player

Detail-oriented

Computer literacy

Strong organizational skills

Multitasking

Medical office experience

Education

High School diploma or GED

Associate degree preferred

Job description

AVP•SEES Group is seeking a reliable Patient Experience Specialist I to join our eye clinic. You will welcome clients, manage calls, and handle patient check-ins/check-outs with empathy and accuracy.

The role requires strong computer skills, excellent communication, and a collaborative mindset to uphold our commitment to exceptional patient care and service standards. Competitive pay and benefits accompany training and growth opportunities.