Patient Experience Specialist I

The Christ Hospital Health Network; Cincinnati (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

The Christ Hospital Health Network is seeking a Patient Representative to connect with patients, families, and care teams to listen, problem solve, and personalize the patient experience. This role emphasizes hospitality, cross-functional collaboration, and proactive communication to support world-class care in a regional leading hospital.

Responsibilities include proactive rounding, reporting patient experience metrics, and coordinating with leadership to address concerns.

Qualifications

• High School Diploma or GED required.
• Experience not specified in the posting.
• Strong interpersonal and communication skills required.

Responsibilities

• Develops and maintains relationships with patients, families, and guests through rounds on pilot units for world class experience.
• Communicates with department manager and patient services to monitor daily patient experience and report weekly.
• Collects encounter-level experience data to inform strategies and improve patient experiences.

Skills

Interpersonal skills

Written communication

Verbal communication

Active listening

Cross-disciplinary collaboration

Education

High School Diploma/GED

Job description

The Christ Hospital Health Network is seeking a Patient Representative to connect with patients, families, and care teams to listen, problem solve, and personalize the patient experience. This role emphasizes hospitality, cross-functional collaboration, and proactive communication to support world-class care in a regional leading hospital.

Responsibilities include proactive rounding, reporting patient experience metrics, and coordinating with leadership to address concerns.