Patient Experience Specialist (Front Desk & Scheduling)

UPMC; Mechanicsburg (Cumberland County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Free parking

Excellent benefits

Job summary

UPMC is seeking a full-time Patient Service Representative for Fisher Road Family Practice in Mechanicsburg. This role greets patients, guides them through self-check-in when appropriate, collects copayments, updates registrations, and schedules follow-ups, all while promoting MyUPMC and HIPAA compliance.

The position emphasizes excellent customer service in a fast-paced outpatient setting with no weekends or holidays, typically daytime hours, and opportunities for growth within the system.

Qualifications

• Excellent customer service and communication skills.
• Ability to collect copayments and verify insurance.
• Accurate demographic and insurance data entry.

Responsibilities

• Greet patients warmly and check-in or guide self-check-in.
• Collect copayments and payments at the point of service.
• Update registrations and schedule follow-ups.
• Verify insurance benefits with carriers.
• Assist patients with MyUPMC portal registration.

Skills

Customer service

Communication

Cash handling

Patient scheduling

Attention to detail

HIPAA compliance

MyUPMC portal

Tools

MyUPMC portal

Online insurance verification

Job description

UPMC is seeking a full-time Patient Service Representative for Fisher Road Family Practice in Mechanicsburg. This role greets patients, guides them through self-check-in when appropriate, collects copayments, updates registrations, and schedules follow-ups, all while promoting MyUPMC and HIPAA compliance.

The position emphasizes excellent customer service in a fast-paced outpatient setting with no weekends or holidays, typically daytime hours, and opportunities for growth within the system.