Patient Experience Specialist — Front Desk & Scheduling

Out Of The Box Physical Therapy; Cedar Knolls (NJ); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Continued Education

401(k) matching

Bonus based on performance

Flexible schedule

Health insurance

Paid time off

Job summary

Out Of The Box Physical Therapy in Cedar Knolls, NJ, is looking for a Clinical Service Specialist to be the face and voice of our practice. The ideal candidate is personable, organized, tech-savvy, and eager to learn while helping create exceptional patient experiences.

This role involves scheduling appointments, managing patient records, and facilitating communication. If you enjoy working with people and making a real difference, this is the perfect opportunity to join a dynamic team.

Qualifications

• Outgoing, friendly, and confident in conversation.
• Highly organized and detail-oriented.
• Able to learn new systems quickly.

Responsibilities

• Be the first point of contact for patients.
• Schedule patient appointments and manage provider schedules.
• Assist patients with billing questions and verify insurance.

Skills

Customer service

Organizational skills

Technology proficiency

Communication skills

Education

Bachelor’s degree preferred

Tools

Google Workspace

Microsoft Office

Job description

Out Of The Box Physical Therapy in Cedar Knolls, NJ, is looking for a Clinical Service Specialist to be the face and voice of our practice. The ideal candidate is personable, organized, tech-savvy, and eager to learn while helping create exceptional patient experiences.

This role involves scheduling appointments, managing patient records, and facilitating communication. If you enjoy working with people and making a real difference, this is the perfect opportunity to join a dynamic team.