Front Desk Patient Experience Specialist

United Health Services, Inc.; City of Norwich (NY); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

403(b) retirement plan with company 
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PTO accrual from day one

Job summary

United Health Services (UHS) Chenango Memorial Hospital is seeking a Patient Experience Associate to greet patients, register and schedule, verify insurance, collect payments, and maintain accurate Epic records to support smooth visit flow and high patient satisfaction.

Based in New York's Southern Tier, this day-shift role emphasizes welcoming interactions, privacy compliance, and collaboration with clinical and administrative teams to ensure excellent patient care and front-end revenue

Qualifications

• High School Diploma or equivalent is required.
• At least 1 year of customer/patient-facing experience directly interacting with the public is preferred.
• At least 1 year of healthcare experience in the healthcare industry is preferred.
• Up to 1 year of technical/systems experience with role-specific tools is preferred.

Responsibilities

• Greet patients and visitors in person, by phone, and electronically to create a welcoming and supportive patient experience.
• Perform patient registration, scheduling, and insurance verification in accordance with organizational policies and accuracy standards.
• Provide timely and accurate information to patients regarding appointments, wait times, and services to support visit flow and satisfaction.
• Collect point-of-service payments, including copays and outstanding balances, to support financial integrity and patient understanding.
• Maintain patient records by scanning and documenting information in Epic to ensure complete and accessible medical records.

Skills

Customer/patient-facing experience

Healthcare experience

Technical/systems experience

Education

High School Diploma or equivalent

Tools

Epic

Job description

United Health Services (UHS) Chenango Memorial Hospital is seeking a Patient Experience Associate to greet patients, register and schedule, verify insurance, collect payments, and maintain accurate Epic records to support smooth visit flow and high patient satisfaction.

Based in New York's Southern Tier, this day-shift role emphasizes welcoming interactions, privacy compliance, and collaboration with clinical and administrative teams to ensure excellent patient care and front-end revenue