Patient Experience Specialist

University of Pittsburgh; Pittsburgh (Allegheny County); On-site; USD 35,000 - 50,000; Full time

Job summary

The University of Pittsburgh is hiring a Patient Office Assistant for its Pittsburgh campus. This full-time role involves providing essential administrative support for patient care, such as scheduling and confirming appointments, maintaining records, and guiding students in administrative tasks.

Ideal candidates will have a High School Diploma/GED and at least one year of relevant experience. Exceptional customer service skills are necessary to ensure a positive patient experience.

Qualifications

• Minimum of 1 year of relevant experience.
• Combination of education and relevant experience may be considered.
• Ability to work on-campus in Pittsburgh.

Responsibilities

• Provide administrative support for patient care.
• Optimize student clinic schedules and confirm patient appointments.
• Act as liaison for patient records and oversee documentation.

Skills

Exceptional patient service skills

Scheduling and confirming appointments

Database management

Basic financial functions

Education

High School Diploma/GED

Job description

Job Summary

Provides administrative support services for patient care to include scheduling and confirming a large volume of appointments and surgeries via telephone, web, email, and in-person utilizing exceptional patient and customer service skills. Acts as liaison for patient records, maintains accurate databases and records, and ensures all forms and paperwork are completed and correct. Performs basic financial functions and guides students in administrative tasks.

Essential Functions

Responsible for optimizing student clinic schedules, confirming patient appointments, and supporting student compliance with care policies. Oversees patient assignments and recalls, approves clinical documentation, and supports students in administrative tasks to ensure productivity and efficiency. Provides support to Team Leaders and Faculty, while performing additional duties as needed.

Physical Effort

This position is primarily sedentary but does require the ability to move around the School and Clinic areas.

Job Information

Assignment Category: Full-time regular

Job Classification: Staff.Patient Office Assistant

Job Family: Health Professionals

Job Sub-Family: Clinic Operations

Campus: Pittsburgh

Requirements & Schedule

Minimum Education Level: High School Diploma/GED

Minimum Years of Experience: 1

Will this position accept substitution in lieu of education or experience? Combination of education and relevant experience will be considered in lieu of education and/ or experience requirement.

Work Schedule: Monday - Friday, 8:00 a.m. - 4:30 p.m.

Work Arrangement: On-Campus: Teams that work on campus, in an office, or in a lab.

Hiring Range: To be determined based on qualifications

Relocation Offered: No

Visa Sponsorship Provided: No

Background Check: For position finalists, employment with the University will require successful completion of a background check.

Child Protection Clearances: Not Applicable

Equal Opportunity Statement

The University of Pittsburgh is an equal opportunity employer / disability / veteran.