Patient Experience Specialist

Adapt-Health-LLC; Murray (KY); On-site; USD 31,000 - 42,000; Full time

Job summary

Adapt Health LLC is seeking a Patient Service Representative to provide exceptional customer service, answer calls and emails, and ensure patient needs are met with care and efficiency. The role supports multiple levels of service with HIPAA-compliant handling and a focus on empathy and accuracy.

Responsibilities include addressing insurance verification, payments, order status, and knowledge sharing across the team in a high-volume call center environment.

Qualifications

• High school diploma or equivalent required.
• Associate’s degree in healthcare administration, Business Administration, or related field preferred.
• Experience in healthcare, insurance, medical billing, or patient services preferred.
• Knowledge of respiratory therapy or DME services preferred.

Responsibilities

• Answers calls and emails in a timely manner, meeting performance goals.
• Handles standard call types: tank requests, ETA inquiries, pick-up requests, location assistance, order status, pricing inquiries.
• Documents call information per standard operating procedures.
• Answers questions about products, services, retail stores, and general service information.

Skills

Customer service

Communication

Empathy

Active listening

Problem solving

Attention to detail

MS Office

Data verification

Teamwork

Education

High school diploma

Associate's degree in healthcare administration

Tools

Microsoft Office

Job description

Adapt Health LLC is seeking a Patient Service Representative to provide exceptional customer service, answer calls and emails, and ensure patient needs are met with care and efficiency. The role supports multiple levels of service with HIPAA-compliant handling and a focus on empathy and accuracy.

Responsibilities include addressing insurance verification, payments, order status, and knowledge sharing across the team in a high-volume call center environment.