Patient Experience Specialist

Diana Health; Jacksonville (FL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive compensation

Health, dental & vision with HSA/FSA option

401(k) with employer match

Paid time off

Paid parental leave

Job summary

A modern women's health practice in Jacksonville, Florida, is looking for a Receptionist / Patient Representative who thrives on delivering exceptional customer service. Your role will include greeting clients, managing appointments, and handling insurance verification while fostering a warm environment for patients. The ideal candidate has a strong customer service background, enjoys multitasking, and supports a team committed to women's health care. Competitive benefits and a supportive culture await the right person in this vibrant team environment.

Qualifications

• Strong preference for customer service and hospitality experience.
• Ability to organize and thrive in a fast-paced environment.
• Proficiency with Google Suite or Microsoft Office Products.

Responsibilities

• Provide welcoming client interactions and manage check-in/check-out processes.
• Efficiently manage the client schedule and provide real-time appointment scheduling.
• Perform insurance verification and manage client payments.

Skills

Customer service

Hospitality experience

Communication

Interpersonal skills

Multitasking

Education

Bachelor's Degree

High School Diploma/GED with 2+ years experience

Tools

Google Suite

Microsoft Office Products

EMRs familiarity

Job description

A modern women's health practice in Jacksonville, Florida, is looking for a Receptionist / Patient Representative who thrives on delivering exceptional customer service. Your role will include greeting clients, managing appointments, and handling insurance verification while fostering a warm environment for patients. The ideal candidate has a strong customer service background, enjoys multitasking, and supports a team committed to women's health care. Competitive benefits and a supportive culture await the right person in this vibrant team environment.