Patient Experience Specialist

Ascension Health; Cookeville (TN); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

403(b) plan

Employee Assistance Program

Well-being resources

Job summary

Ascension Saint Thomas Medical Group Clinics in Cookeville, TN seeks a team-focused professional for Float Staffing, days and PRN schedules. You will warmly welcome visitors, verify records, and guide patients through check-in/out while keeping records accurate and up-to-date.

You’ll proactively manage schedules, confirm appointments, and handle medical record requests to keep our clinical team aligned with patient needs.

Qualifications

• High School diploma equivalency or 1 year of related experience.
• Note: required professional licensure/certification can be used in lieu of education or experience, if applicable.

Responsibilities

• Provide a warm, professional welcome for every visitor and guide them through check-in/out.
• Ensure records are accurate and up-to-date.
• Manage schedules, confirm appointments, and handle medical record requests.
• Assist patients with insurance authorizations, precertifications, co-pays, and billing questions with clarity and empathy.
• Submit daily service charges, reconcile deposits, and provide essential clerical support to keep the office organized.

Education

High School diploma equivalency OR 1 year of applicable cumulative job specific experience

Job description

Ascension Saint Thomas Medical Group Clinics in Cookeville, TN seeks a team-focused professional for Float Staffing, days and PRN schedules. You will warmly welcome visitors, verify records, and guide patients through check-in/out while keeping records accurate and up-to-date.

You’ll proactively manage schedules, confirm appointments, and handle medical record requests to keep our clinical team aligned with patient needs.