Patient Experience & Service Specialist

Prime Healthcare; Harlingen (TX); On-site; USD 34,000 - 42,000; Full time

Job summary

Prime Healthcare is seeking a Customer Service Representative to be the first point of contact for patients, providers, and staff. You will answer phones, process requests, and deliver professional, friendly service in a busy medical office environment.

The role requires a High School diploma, solid communication skills in English, and basic Windows software proficiency. Healthcare experience is preferred, and you will contribute to a respectful, compliant patient experience across our

Qualifications

• High School Diploma or Equivalent.
• Previous Customer Service or Medical Office experience preferred.
• Intermediate Computer skills.
• Experience with Microsoft Office - intranet and word documents.
• Ability to effectively communicate in English both orally and in writing.

Responsibilities

• Answer phones to process requests in a professional and friendly manner.
• Be a primary point of contact and ensure clear communication with customers, patients, and coworkers.
• May be assigned to special projects with deadlines.

Skills

English communication

Interpersonal skills

Customer service

Microsoft Office

Education

High School Diploma

Tools

Microsoft Office

Job description

Prime Healthcare is seeking a Customer Service Representative to be the first point of contact for patients, providers, and staff. You will answer phones, process requests, and deliver professional, friendly service in a busy medical office environment.

The role requires a High School diploma, solid communication skills in English, and basic Windows software proficiency. Healthcare experience is preferred, and you will contribute to a respectful, compliant patient experience across our