Customer Service Representative

Prime Healthcare; Harlingen (TX); On-site; USD 34,000 - 42,000; Full time

Job summary

Prime Healthcare is seeking a Customer Service Representative to be the first point of contact for patients, providers, and staff. You will answer phones, process requests, and deliver professional, friendly service in a busy medical office environment.

The role requires a High School diploma, solid communication skills in English, and basic Windows software proficiency. Healthcare experience is preferred, and you will contribute to a respectful, compliant patient experience across our

Qualifications

• High School Diploma or Equivalent.
• Previous Customer Service or Medical Office experience preferred.
• Intermediate Computer skills.
• Experience with Microsoft Office - intranet and word documents.
• Ability to effectively communicate in English both orally and in writing.

Responsibilities

• Answer phones to process requests in a professional and friendly manner.
• Be a primary point of contact and ensure clear communication with customers, patients, and coworkers.
• May be assigned to special projects with deadlines.

Skills

English communication

Interpersonal skills

Customer service

Microsoft Office

Education

High School Diploma

Tools

Microsoft Office

Job description

Overview

Prime Healthcare is an award-winning health system headquartered in Ontario, California. Prime Healthcare operates 54 hospitals and has more than 360 outpatient locations in 15 states providing more than 3.0million patient visits annually. It is one of the nation’s leading health systems with over 60,000 employees and physicians. Twenty-one of the Prime Healthcare hospitals are members of the Prime Healthcare Foundation, a 501(c)(3) not-for-profit public charity. Prime Healthcare is actively seeking new members to join our corporate team!

Responsibilities

The Customer Service Representative is a high level customer service position that is one of the first lines of communication within the department. The Customer Service Representative is responsible to ensure that each customer, patient, and coworker is treated in a professional and friendly manner. The Customer Service Representative is responsible for answering phones in order to process requests. The Customer Service Representative may be assigned to special projects or other assignments may be given with expectations to be completed in a specified timeframe.

Qualifications

Education and Work Experience

High School Diploma or Equivalent.Previous Customer Service or Medical Office experience preferred.Intermediate Computer skills.Experience with Microsoft office - intranet and word documents.Ability to effectively communicate in English both orally and in writing.

Employment Status

Full Time

Shift

Days

Equal Employment Opportunity

Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights:https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf