Patient Experience & Service Excellence Specialist

Southcoast Health System, Inc.; New Bedford (MA); In loco; USD 42.000 - 62.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive pay and benefits

Earned Time Off

401K retirement plan with companymatch

Tuition assistance

Descrizione del lavoro

Southcoast Health System, Inc. in New Bedford, MA is seeking a Patient Service-Experience Specialist. This exempt, day-shift role supports complaint and grievance management, analyzes patient feedback, and leads service-excellence initiatives across the system.

Requirements include a Bachelor's degree in Healthcare Administration or related field and at least three years of customer service or patient advocacy experience. Strong interpersonal and presentation skills are essential.

Competenze

• Bachelor's degree in Healthcare Administration or related field required.
• Excellent interpersonal and customer service skills.
• Minimum of three years experience in customer service, health care, hospitality, retail, or patient advocacy.
• Experience in benchmarking, data interpretation and analysis related to market trends preferred.

Mansioni

• Lead resolution of complaints and grievances for the System.
• Review patient survey results and provide monthly accountability reports.
• Develop and lead customer service and patient relations initiatives across Southcoast.
• Manage vendor relationships supporting service excellence and patient experience.

Conoscenze

Interpersonal skills

Customer service

Communication

Team collaboration

Formazione

Bachelor's degree

Masters preferred

Strumenti

Data interpretation

Market trends analysis

Descrizione del lavoro

Southcoast Health System, Inc. in New Bedford, MA is seeking a Patient Service-Experience Specialist. This exempt, day-shift role supports complaint and grievance management, analyzes patient feedback, and leads service-excellence initiatives across the system.

Requirements include a Bachelor's degree in Healthcare Administration or related field and at least three years of customer service or patient advocacy experience. Strong interpersonal and presentation skills are essential.