Patient Experience & Relations Specialist

Southcoast Health System, Inc.; New Bedford (MA); On-site; USD 55,000 - 92,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Earned time off

Employee wellbeing program

403B with company match

Tuition assistance / loan forgiveness

Professional growth opportunities

Job summary

Southcoast Health is seeking a Patient Service-Experience Specialist for St. Luke’s Hospital in New Bedford, MA. Hours: 40hrs, Day shift 8:00am–4:30pm. Responsible for managing complaints and patient experience initiatives to ensure top-tier service across Southcoast facilities.

Responsibilities include reviewing surveys, preparing reports, and supporting vendor relationships. Must meet vaccination requirements; compensation determined by experience.

Qualifications

• Bachelor's degree in listed fields or comparable experience.

Responsibilities

• Manage complaint and grievance resolution in accordance with regulatory requirements.
• Lead resolution of complaints for patients, family, and visitors.
• Review patient survey results and provide analysis to drive service improvements.
• Prepare monthly accountability reports for Patient Care Services.
• Develop and participate in customer service initiatives across Southcoast.
• Manage critical service excellence/vendor relationships.
• Occasional nights and weekends may be required.

Skills

Interpersonal skills

Customer service

Organizational skills

Team building

Facilitation

Presentation skills

Data interpretation

Education

Bachelor's in Healthcare Administration

Bachelor's in Behavioral Science

Bachelor's in Management

Bachelor's in Marketing

Bachelor's in Communications

Bachelor's in Hospitality

Master's degree preferred

Job description

Southcoast Health is seeking a Patient Service-Experience Specialist for St. Luke’s Hospital in New Bedford, MA. Hours: 40hrs, Day shift 8:00am–4:30pm. Responsible for managing complaints and patient experience initiatives to ensure top-tier service across Southcoast facilities.

Responsibilities include reviewing surveys, preparing reports, and supporting vendor relationships. Must meet vaccination requirements; compensation determined by experience.