Patient Experience & Security Concierge

Dana-Farber Cancer Institute; Massachusetts; On-site; USD 41,000 - 46,000; Full time

Job summary

Dana-Farber Cancer Institute in Boston seeks a patient and visitor concierge to deliver exceptional guest services. You will greet and assist, coordinate transportation, communicate needs to other departments, and help maintain safety and a positive environment. CPR/AED/First Aid certification provided.

Minimum high school diploma, 1–2 years in healthcare or hospitality, and ability to pass background checks are required. Equal opportunity employer committed to diversity and inclusion.

Qualifications

• Exemplary customer service and communication skills
• Demonstrated strong problem-solving ability
• Ability to remain calm in stressful situations and to multitask as needed
• Reliable and flexible

Responsibilities

• Provides a high level of customer service by interacting with patients, visitors and staff in a professional manner that is proactive, friendly and helpful
• Welcomes and acknowledges visitors, patients, and staff; provides information and directions to patients and visitors; anticipates the needs of others
• Assists individuals with disabilities and/or mobility issues with obtaining transportation and other services
• Communicate specific patient, visitor, and staff requests accurately to other departments such as transportation, patient relations, environmental services, etc. to ensure complete follow-up
• Hhelps to coordinate patient transportation out of the hospital as needed (taxi, shuttle, etc.)
• Maitains assigned post area in clean and orderly fashion
• Provides a security presence, which includes conflict resolution, access control and requesting services. Enforces rules and regulations (smoking, etc.) as required
• Reports and keeps current on security issues and concerns
• Provides support to Security field services during fires, mass casualty events, HAZMAT occurrences, medical emergencies and other emergency events as needed
• Provides other assistance to Security field staff as directed
• Performs additional duties as assigned

Skills

Customer service

Communication

Problem-solving

Calm under pressure

Flexible / Reliable

Education

High school diploma or GED

Job description

Dana-Farber Cancer Institute in Boston seeks a patient and visitor concierge to deliver exceptional guest services. You will greet and assist, coordinate transportation, communicate needs to other departments, and help maintain safety and a positive environment. CPR/AED/First Aid certification provided.

Minimum high school diploma, 1–2 years in healthcare or hospitality, and ability to pass background checks are required. Equal opportunity employer committed to diversity and inclusion.