Patient Experience & Scheduling Specialist

John Muir Health; Walnut Creek (CA); On-site; USD 37,000 - 50,000; Full time

Job summary

John Muir Health in Walnut Creek, CA is seeking a Patient Call Representative to handle incoming and outbound calls for scheduling appointments, complete registrations, and address scheduling, insurance, or registration inquiries. The role requires clear communication, empathy, and the ability to manage multiple tasks in a fast-paced healthcare setting.

You will work with Epic systems, HIPAA protocols, and patient navigation programs.

Qualifications

• High school diploma preferred.
• 1 year of healthcare call center experience preferred.
• Familiar with HIPAA protocols.
• Strong communication and empathy.
• Ability to multitask and manage calls.

Responsibilities

• Handle incoming and outgoing calls with patients to schedule appointments.
• Perform registration and complete patient intake.
• Address scheduling, insurance, or registration inquiries from patients.
• Maintain professionalism and provide accurate information.

Skills

Communication

Empathy

Multitasking

HIPAA

Call center

Patient navigation

Education

High School Diploma or GED

Tools

Epic

Job description

John Muir Health in Walnut Creek, CA is seeking a Patient Call Representative to handle incoming and outbound calls for scheduling appointments, complete registrations, and address scheduling, insurance, or registration inquiries. The role requires clear communication, empathy, and the ability to manage multiple tasks in a fast-paced healthcare setting.

You will work with Epic systems, HIPAA protocols, and patient navigation programs.