Patient Experience & Scheduling Specialist

Stamford Health; Stamford (CT); On-site; USD 42,000 - 54,000; Full time

Job summary

Stamford Health in Stamford, CT is seeking a Customer Relations Coordinator II to be the primary contact for coordinating patient visits, imaging procedures, and consultations. You will manage high-volume calls, verify insurance, register patients, and ensure accurate data entry in Epic.

In this role you will collaborate with other departments to resolve inquiries, address complaints, and foster a patient-centric culture while maintaining HIPAA compliance and high scheduling accuracy.

Qualifications

• High School diploma or equivalent required.
• Minimum 1 year of direct consumer experience.
• Medical office or Patient Access Center experience preferred.

Responsibilities

• Coordinate patient visits and imaging procedures with high-volume calls.
• Verify demographics and insurance info; update records in Epic.
• Schedule, reschedule, or cancel appointments while maintaining HIPAA compliance.
• Collaborate with departments to address inquiries and fulfill requests.
• Provide first-call resolutions to patients' inquiries.

Skills

Strong communication skills

Attention to detail

Multitask

Team player

Education

High School diploma or equivalent

Tools

Epic EHR

Job description

Stamford Health in Stamford, CT is seeking a Customer Relations Coordinator II to be the primary contact for coordinating patient visits, imaging procedures, and consultations. You will manage high-volume calls, verify insurance, register patients, and ensure accurate data entry in Epic.

In this role you will collaborate with other departments to resolve inquiries, address complaints, and foster a patient-centric culture while maintaining HIPAA compliance and high scheduling accuracy.