Patient Experience & Scheduling Specialist

Smile Brands Inc.; Santa Ana (CA); On-site; USD 30,307 - 33,062; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental insurance

Vision insurance

Health savings account

Telemedicine

Flexible spending accounts

Life insurance

Disability insurance

Employee discount programs

Pet insurance

401k plan

Job summary

Smile Brands Inc. is seeking a Treatment Care Coordinator to create positive patient experiences through our G3 approach (Greeting, Guiding, Gratitude). You will assist with scheduling, insurance verification, and explaining payment options while maintaining a welcoming and professional atmosphere.

The role involves coordinating appointments, supporting patients through check-in/check-out procedures, and ensuring every interaction reflects our commitment to exceptional customer service.

Qualifications

• At least one year of related experience.
• Knowledge of dental terminology.
• Strong communication and interpersonal skills with a focus on delivering exceptional customer service.

Responsibilities

• Greeting: Create a welcoming atmosphere for patients and greet each patient with a warm welcome
• Guiding: Assist patients with check in/check out procedures (including insurance verification), schedule appointments, and provide information about services and payment options, guiding them through their visit with ease and professionalism
• Gratitude: Express appreciation to patients for choosing us for their dental care and treat everyone with respect and professionalism

Skills

Customer service

Communication skills

Interpersonal skills

Job description

Smile Brands Inc. is seeking a Treatment Care Coordinator to create positive patient experiences through our G3 approach (Greeting, Guiding, Gratitude). You will assist with scheduling, insurance verification, and explaining payment options while maintaining a welcoming and professional atmosphere.

The role involves coordinating appointments, supporting patients through check-in/check-out procedures, and ensuring every interaction reflects our commitment to exceptional customer service.