Patient Experience & Scheduling Specialist

Ridge Eye Care Inc; Sacramento (CA); On-site; USD 38,000 - 46,000; Full time

Job summary

Ridge Eye Care Inc. in Sacramento is seeking a Patient Services Representative to greet patients, schedule appointments, collect payments, and maintain patient records in a HIPAA-compliant setting.

The PSR will support clinicians, manage insurance communications, use EHR systems, and ensure accurate demographics. High school diploma and office experience required; strong communication and attention to detail are essential.

Qualifications

• High school diploma or equivalent required.
• Prior experience in a medical/healthcare office setting preferred.
• Knowledge of medical terminology and standard office procedures.
• Proficiency with EHR systems, scheduling software, and Microsoft Office applications.
• Strong interpersonal, verbal, and written communication skills.
• Ability to work independently while maintaining a collaborative team approach.
• Excellent attention to detail and ability to manage multiple priorities effectively.

Responsibilities

• Greets and assists patients and visitors in a professional, courteous manner.
• Answers incoming calls, screens inquiries, takes messages, and provides accurate information or assistance.
• Schedules, confirms, and adjusts patient appointments according to clinic protocols.
• Communicates effectively with patients regarding scheduling, insurance, and office procedures.
• Collects co-pays, deductibles, or outstanding balances in alignment with financial policy.
• Obtains, verifies, and updates patient demographics and insurance information.
• Requests, receives, and transmits patient medical records in compliance with HIPAA standards.
• Prepares and maintains accurate electronic patient charts and documentation within the electronic health record (EHR) system.
• Prepares correspondence, forms, and other documentation as required.
• Communicates with referring offices and external partners to support continuity of care.
• Accurately posts payments and maintains daily reconciliation of collected funds.
• Assists with ordering and maintaining office and clinical supplies.
• Supports providers and clinical staff with patient flow and administrative tasks.
• Helps maintain organized filing systems and ensures timely record retention.
• Ensures care and maintenance of office equipment and reports issues promptly.
• Adheres to HIPAA, OSHA, and company confidentiality standards.
• Maintains a professional demeanor and a commitment to service excellence.
• Follows all organizational policies, procedures, and safety protocols.
• Collaborates with clinic and administrative staff to maintain efficient daily operations.
• Assists with special projects or additional duties as assigned by clinic leadership.

Skills

EHR proficiency

Scheduling software

Microsoft Office

Interpersonal communication

Verbal communication

Education

High school diploma or equivalent

Tools

EHR systems

Scheduling software

Microsoft Office

Job description

Ridge Eye Care Inc. in Sacramento is seeking a Patient Services Representative to greet patients, schedule appointments, collect payments, and maintain patient records in a HIPAA-compliant setting.

The PSR will support clinicians, manage insurance communications, use EHR systems, and ensure accurate demographics. High school diploma and office experience required; strong communication and attention to detail are essential.