Medical Receptionist

Highland Health Providers; Northern (KY); Hybrid; USD 28,000 - 36,000; Full time

Job summary

Leesburg Family Medicine is seeking a front desk receptionist to greet patients and manage scheduling with a focus on friendly, professional service. You will verify patient information, collect co-pays, and ensure smooth check-in and check-out processes in a busy clinic.

The role requires strong organizational and communication skills, experience with office equipment, and the ability to work in a patient-centered environment.

Qualifications

• Education: High School Diploma or GED required.
• Preferred: Medical Assisting Training Program and CMA designation.

Responsibilities

• Greets patients and customers in a courteous, prompt manner.
• Schedules patient appointments and verifies demographics.
• Collects co-pays and balances at the front desk.
• Provides required forms to patients and collects signatures.
• Uses systems to generate encounter forms and post charges.
• Answers phones and directs inquiries as needed.
• Maintains orderly waiting area and supports quality improvement meetings.

Skills

Reception tasks

Customer service

Phone etiquette

Office equipment

Education

High School Diploma or GED

Medical Assisting Training Program

Certified Medical Assistant

Tools

Office computer

Phone system

Copier/Fax machines

Job description

Job Details

Job Location: Leesburg, OH 45135

LOCATION: LEESBURG FAMILY MEDICINE

Position Summary

Responsible for greeting patients and other customers as well as scheduling patient appointments. As the “face of the office” this role is extremely important to provide the highest level of customer service and represent the office values and culture.

Position Accountabilities

• Greets patients and other customers in a polite, prompt, helpful manner. Provides any necessary instructions/directions. Informs physician or office staff of patient or customer’s arrival.
• Verifies and updates patient demographic information with each visit.
• Collects physician office co-payments and other patient balances.
• Provides patient with any necessary forms needing completion and obtains signatures as necessary.
• Uses computer system to generate encounter forms needed for documenting patient visit charges.
• Answers phone in a pleasant manner and deals with customers needs expeditiously. Takes and delivers telephone messages as necessary.
• Reviews patient schedule and makes daily patient appointment reminder telephone calls as necessary.
• Uses computer systems to schedule patient follow-up appointments.
• Schedules patient referrals to specialists for diagnostic testing or evaluation.
• Uses computer systems to post patient visit charges as well as hospital visit and consult charges.
• Identifies appropriate diagnostic and procedure codes and posts confirms appropriate posting to the electronic health record and practice management systems.
• Records and/or routes laboratory, radiology, and other information in electronic health record.
• Maintains clean orderly waiting area.
• Participates in health staff meetings and other quality improvement meetings as needed.
• Other duties as assigned.

Position Qualifications

Education – Required: High School Diploma or GED

Education - Preferred: Medical Assisting Training Program and Certified Medical Assistant designation

Minimum Experience: Minimum of 1 year of experience in customer service setting, preferably six months receptionist experience in health care setting and experience with computer systems and office equipment.

Competencies Required

Knowledge

• Knowledge of reception tasks, office policies/procedures, paperwork.
• Knowledge of how to use office equipment including computer, phone, copier/fax machines.
• Knowledge of customer service concepts and techniques.

Skills

• Skill in using office systems and equipment satisfactorily and handling paperwork/filing adequately.
• Skill in customer service principles by creating a warm and inviting atmosphere.

Abilities

• Ability to communicate clearly in person and on the phone and establish/maintain cooperative relationships with patients, families, physicians, staff and other customers.
• Ability to organize and prioritize tasks effectively.
• Ability to read, understand, and follow oral and written instructions.

Supervises: None

Physical Demands: Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary Work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Work Environment: Office environment. Occasional unpleasant and/or stressful work-related situations.

Work Schedule: Office business hours.