Call Center Agent - Non-Clinical

Dermatologists of Central States; Kettering (OH); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k matching

Paid time off

Job summary

A dermatology practice in Kettering, Ohio is seeking a Call Center Representative to handle incoming calls and assist patients with scheduling. The ideal candidate will have at least 1 year of customer service experience, a working knowledge of medical terminology, and exceptional communication skills. The role involves actively listening to patient needs and ensuring a positive experience. This position offers a comprehensive benefits package, including medical, dental, and vision insurance, 401k matching, and paid time off.

Qualifications

• 1 year of experience in customer service or a related clinical environment.
• Working knowledge of medical terminology.
• Call center experience and web-based scheduling are a plus.

Responsibilities

• Answer incoming phone calls for all locations.
• Actively listen to identify patient’s needs and provide assistance.
• Obtain and enter accurate demographic information.

Skills

Customer service

Communication skills

Ability to work under pressure

Medical terminology knowledge

Job description

Company Overview

At DOCS Dermatology Group, we are not just one of the largest dermatology practices in the nation; we are a dedicated community passionate about skin health! With more than 200 providers across 20 practice brands and 100+ locations in 10states, we’ve been transforming the lives of our patients for more than 40 years. Our mission is clear: to prioritize our patients with outstanding medical, surgical, and cosmetic dermatology services, all delivered in a friendly, convenient, and compassionate environment.

Summary

We are looking for a Call Center Representative who enjoys speaking with patients to answer questions and provide scheduling assistance while ensuring a positive patient experience.

Job Responsibilities

• Answer incoming phone calls for all locations
• Actively listen to identify patient’s needs, clarify information, and provide information and assistance with online scheduling
• Obtain and enter accurate demographic information
• Escalate concerns as appropriate and in a professional manner
• Direct calls to other departments
• Other duties as assigned
• Our benefits package includes medical, dental, and vision insurance, 401k matching, company paid life insurance, employee assistance program, and paid time off

Minimum Qualifications

• 1 year of experience in customer service or a related clinical environment
• Working knowledge of medical terminology
• Call center experience and web-based scheduling are a plus
• Ability to communicate effectively on the telephone
• Ability to work quickly, remain calm, and adapt in a constantly changing environment
• Maintain strictest confidentiality

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status