Patient Experience & Scheduling Specialist

Metro Physical & Aquatic Therapy; Groton (CT); On-site; USD 23,000 - 28,000; Full time

Job summary

Metro Physical & Aquatic Therapy in Groton, CT is seeking a Clinic Support Associate to handle front desk operations and assist clinicians with patient care, ensuring a smooth, welcoming experience for every patient. The role involves greeting patients, scheduling appointments, processing faxes, data entry in the EMR, and supporting treatment flow in a fast-paced clinic.

This is a long-term, full-time opportunity requiring strong communication, basic Google Suite skills, and a commitment to

Qualifications

• High school diploma or GED required.
• One year of medical office experience preferred, familiarity with EMR systems a plus.
• One year of customer service experience strongly preferred.
• Proficiency in Google Suite required.
• Strong communication skills and professional interaction with customers and staff.
• Ability to work in a team and adapt to new programs.

Responsibilities

• Greets patients and visitors with a warm, inviting attitude and directs inquiries.
• Delivers high level customer service, schedules appointments, and optimizes provider time.
• Manages scheduling with focus on growth and room utilization.
• Maintains on-time patient flow, notifies clinicians of arrivals, and tracks delays.
• Receives and processes incoming faxes promptly.
• Performs data entry into the EMR, including patient information and plans of care.
• Generates reports and maintains patient retention tracking with accuracy.
• Ensures co-pays are tallied and reconciled; manages patient payments.
• Sets up new patient cases in the EMR with demographic and insurance information.
• Assists physicians with prescribed therapies and monitors patient activity.
• Educates patients on equipment use and safety during therapy sessions.
• Maintains confidentiality in compliance with HIPAA and clinic policies.
• Keeps the environment clean, organized, and compliant with procedures.
• Performs light cleaning, laundry, and treatment room turnover as needed.
• Answer calls from physicians, hospitals, and patients with professional service.
• Maintains therapy supplies inventory and places orders as needed.

Skills

Customer service

Google Suite

Communication skills

Teamwork

Data entry

HIPAA awareness

Education

High school diploma or GED

Tools

EMR systems

Job description

Metro Physical & Aquatic Therapy in Groton, CT is seeking a Clinic Support Associate to handle front desk operations and assist clinicians with patient care, ensuring a smooth, welcoming experience for every patient. The role involves greeting patients, scheduling appointments, processing faxes, data entry in the EMR, and supporting treatment flow in a fast-paced clinic.

This is a long-term, full-time opportunity requiring strong communication, basic Google Suite skills, and a commitment to