Patient Experience & Scheduling Specialist

Jobtailor; Gloucester (MA); On-site; USD 40,000 - 52,000; Full time

Job summary

Jobtailor is seeking a Customer Service Representative in Gloucester, MA to handle patient interactions, registration, scheduling, and billing. You will perform phone calls, appointment confirmations, and co-pay collections to ensure patients receive the right care at the right time.

The ideal candidate has a high school diploma or GED, at least 1 year in a high-volume customer service role, and strong written and verbal communication skills, with solid PC skills to multitask in a fast-paced

Qualifications

• High School Degree or GED.
• A minimum of 1 year of experience in a high-volume customer service-related position.
• Strong customer service skills.
• Strong PC skills.
• Effective written and verbal communication skills.
• Ability to multitask.

Responsibilities

• Phone interactions, registration, scheduling, co-pay collection and billing.
• Appointment confirmation calls and ensuring patients receive the right care at the right time.

Skills

Customer Service Skills

Effective Communication

Multitasking

PC Skills

High-Volume Experience

Education

High School Degree

GED

Job description

Jobtailor is seeking a Customer Service Representative in Gloucester, MA to handle patient interactions, registration, scheduling, and billing. You will perform phone calls, appointment confirmations, and co-pay collections to ensure patients receive the right care at the right time.

The ideal candidate has a high school diploma or GED, at least 1 year in a high-volume customer service role, and strong written and verbal communication skills, with solid PC skills to multitask in a fast-paced