Patient Concierge & Front Desk Specialist

Jobtailor; Danvers (MA); On-site; USD 40,000 - 52,000; Full time

Job summary

Jobtailor in Danvers, MA is seeking a patient services coordinator to perform phone interactions, registrations, scheduling and billing tasks while ensuring superior customer service and accurate co-pay collection.

You will be the first point of contact, coordinating with staff and patients to confirm appointments and support efficient care delivery. Strong communication and multitasking are essential, as is proficiency with office software.

Qualifications

• High School Degree or GED.
• A minimum of 1 year of experience in a high-volume customer service–related position.
• Strong customer service skills.
• Strong PC skills.
• Effective written and verbal communication skills.
• Ability to multitask.

Responsibilities

• Perform a wide variety of tasks such as phone interactions, registration, scheduling, co-pay collection and billing, and appointment confirmation calls.
• Exercise the highest standards of customer service in all interactions with patients and staff.
• Represent the first impression of the office and have great influence over the ultimate care of our patients.

Skills

Customer service

Communication

PC skills

Multitasking

Education

High School Diploma or GED

Job description

Jobtailor in Danvers, MA is seeking a patient services coordinator to perform phone interactions, registrations, scheduling and billing tasks while ensuring superior customer service and accurate co-pay collection.

You will be the first point of contact, coordinating with staff and patients to confirm appointments and support efficient care delivery. Strong communication and multitasking are essential, as is proficiency with office software.