Patient Experience & Scheduling Coordinator

Covenant House New York; New Haven (CT); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical

Vision

Dental

Life Insurance

Disability Insurance

PTO

403b

Job summary

Covenant House New York is seeking a Medical Receptionist to greet patients, schedule and register appointments, verify insurance, and relay information to providers and staff. You will help coordinate referrals, manage reminders, and support the smooth operation of the health center while upholding patient confidentiality.

Ideal candidates will have a high school diploma or GED, basic computer skills, and experience with EHR systems.

Qualifications

• High school diploma or GED required.
• Basic computer skills and familiarity with software programs.
• Experience with EHR systems preferred.
• One year of experience in a Medical/Surgical clinic environment preferred.

Responsibilities

• Demonstrates the ability to provide and assure the carrying out the established medical receptionist procedures utilizing department protocols, and assuring the maintenance of a safe clean environment.
• Recognizes and de-escalates disruptive behavior to maintain a calm waiting room.
• Performs concise documentation, shift reports and verbal communications while protecting patient confidentiality.
• Assists in coordinating services with medical staff, nursing staff and other departments; responds rapidly during emergencies.
• Maintains clinical skills, completes referrals, scans documents into medical records and completes competencies.
• Assists in orientation of new personnel, volunteers and students.
• Participates in committees and promotes the health center mission; supports policy implementation.
• Collects patient satisfaction surveys, compiles monthly reports, manages equipment, and distributes appointment reminders.
• Monitors provider schedules, prioritizes tasks, and communicates effectively with staff.
• Maintains confidentiality and adheres to HIPAA regulations.

Skills

Basic computer skills

Patient communication

Direct patient contact

Education

High school diploma or GED

Tools

ECW

ePACES

ETO

EHR

Job description

Covenant House New York is seeking a Medical Receptionist to greet patients, schedule and register appointments, verify insurance, and relay information to providers and staff. You will help coordinate referrals, manage reminders, and support the smooth operation of the health center while upholding patient confidentiality.

Ideal candidates will have a high school diploma or GED, basic computer skills, and experience with EHR systems.