Patient Experience & Scheduling Coordinator

HearingLife; Highland (IL); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

PTO & Paid Holidays

Medical, dental, vision, and HSA

401K+ Match

Maternity Leave

Disability coverage

Life Insurance

Job summary

HearingLife is seeking a Patient Care Coordinator for our Highland Park, IL locations. This full-time, in-person role focuses on delivering exceptional patient experiences, coordinating appointments, and supporting clinic operations to drive revenue and patient satisfaction.

Ideal candidates have a high school diploma or GED (associate degree preferred) and 1–2 years in customer service or healthcare settings, with strong communication and multitasking abilities.

Qualifications

• High school diploma or GED required; associate degree preferred.
• 1–2 years of experience in customer service, administrative, or healthcare-related role.
• Strong interpersonal and communication skills; exceptional organizational abilities.

Responsibilities

• Welcome all patients and maintain a high level of customer service.
• Inbound and outbound calls; manage 50–75 calls per day.

Skills

Customer service

Communication

Organizational skills

Multitasking

Technology literacy

Education

High school diploma or GED

Associate degree preferred

Tools

Scheduling software

EMR systems

Job description

HearingLife is seeking a Patient Care Coordinator for our Highland Park, IL locations. This full-time, in-person role focuses on delivering exceptional patient experiences, coordinating appointments, and supporting clinic operations to drive revenue and patient satisfaction.

Ideal candidates have a high school diploma or GED (associate degree preferred) and 1–2 years in customer service or healthcare settings, with strong communication and multitasking abilities.