Patient Care Coordinator - Impactful Front Desk Role

Demant; Highland Park (IL); Presencial; USD 22.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

PTO & Paid Holidays

Health, dental, vision, and HSA

401K+ Match

Maternity Leave

Short Term and Long Term Disability

Free Life Insurance

Pet Insurance

Steeply discounted Hearing Aids

Daycare Flex Savings Plan

Growth and development opportunities

Descripción de la vacante

HearingLife in Highland Park, IL is seeking a Patient Care Coordinator to be the face of our retail clinics. You will support the clinic to attract new patients, manage administrative tasks, and coordinate patient interactions to ensure a positive experience and help more people hear better.

The role requires a high school diploma or GED (associate degree preferred) with 1–2 years in customer service or healthcare.

Formación

• High school diploma or GED required; associate degree preferred.
• 1–2 years of experience in customer service, administrative, or healthcare role.
• Strong interpersonal and communication skills (verbal and written).

Responsabilidades

• Welcome patients and maintain high level of customer service.
• Inbound and outbound phone calls, 50-75 per day.
• Schedule and confirm all patient appointments.
• PPI intake and processing.
• Collect and verify medical insurance information for patients.
• Ordering and receiving office supplies.
• Payment processing.
• Hearing aid supplies inventory management.
• Maintain office cleanliness.
• Uphold HIPAA standards.

Conocimientos

Interpersonal skills

Verbal communication

Written communication

Organizational skills

Time management

Customer service

Educación

High school diploma or GED

Associate degree preferred

Herramientas

Scheduling software

EMR systems

Descripción del empleo

HearingLife in Highland Park, IL is seeking a Patient Care Coordinator to be the face of our retail clinics. You will support the clinic to attract new patients, manage administrative tasks, and coordinate patient interactions to ensure a positive experience and help more people hear better.

The role requires a high school diploma or GED (associate degree preferred) with 1–2 years in customer service or healthcare.